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  1. ID.me Help Site
  2. Verifying My Identity Online
  3. Trusted Referees

Trusted Referees

  • Árbitros de confianza y agentes de video chat (Español)
  • What is an ID.me Trusted Referee video call?

    If your online identity verification attempt was unsuccessful, you may see the option to connect with an ID.me Truste...

  • What is a Primary or Secondary Identification Document?

    To verify your identity through the ID.me Trusted Referee process, bring to the video call either Two primary ident...

  • What do I do if I don’t have proof of address with my name on it?

    You can use a utility bill that does not have your address on it if you also provide a document that shows the relati...

  • Can I use an expired ID to verify my identity?

    Yes, in some instances you may be able to use an expired Driver’s License or State-ID to verify your identity. If you...

  • ¿Qué es un documento de identificación primario o secundario?

    Para verificar su identidad a través del proceso de Árbitro de Confianza de ID.me, lleve a su videollamada:  Dos doc...

  • ¿Qué es una videollamada de Trusted Referee (Árbitro de Confianza)?

    Si su intento de verificación de identidad en línea no ha tenido éxito, se le enviará a nuestra opción de verificació...

  • Where do I upload my document(s) for my Trusted Referee Video Call?

    When verifying your identity on a Trusted Referee Video Call: 1. ID.me requires you to upload a digital copy of y...

  • How do I connect with a Trusted Referee?

    Your first step in identity verification should be to carefully follow the instructions you received and verify your ...

  • How do I have a successful Trusted Referee Video Call?

    Use these tips to ensure a successful session with an ID.me Trusted Referee, also known as a Video Chat Agent: Ke...

  • Why did I get an email after my successful identity verification with a Trusted Referee?

    After you successfully verify your identity with an ID.me Trusted Referee, you may receive an "Action Required" email...

  • How do I prove my Social Security number?

    If ID.me can't confirm your Social Security number (SSN) by checking with credit bureaus, you may be asked for ad...

  • What do I do if I have a long wait time?

    Wait times to begin a Video Chat Agent or Trusted Referee video call will vary and may be longer than 30 min. The...

  • What if my identity document(s) is rejected?

    Steps to follow if your document(s) was rejected: 1. Whenever a document(s) you have submitted is not accepted fo...

  • What do I do if my name has changed?

    If the name on your identity documents is different from the name you provided on your application, you may be asked ...

  • Can I ask someone to help me on a Trusted Referee call?

    Some members may need help with their Trusted Referee video call: perhaps an adult friend or family member is willing...

  • How do I refresh my screen?

    While waiting for an ID.me Trusted Referee, you can choose to refresh your browser periodically in order to see an up...

  • Can I speak to a Trusted Referee in a language other than English (Mandarin, Spanish, ASL, etc.)?

    At the beginning of your video call, you may ask for a Trusted Referee who speaks your language, including sign langu...

  • Can I make an appointment with a Trusted Referee?

    Trusted Referees are available 24 hours a day. Video call verifications are completed in the order in which they are ...

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