Trusted Referees

You can use a utility bill that does not have your address on it if you also provide a document that shows the relati...

Yes, in some instances you may be able to use an expired Driver’s License or State-ID to verify your identity. If you...

When verifying your identity on a Trusted Referee Video Call: 1. ID.me requires you to upload a digital copy of y...

If you attempted to verify your identity using self-service and it wasn’t successful, you may have the option to fini...

Primary and secondary documents are types of identification documents you'll need to present when you verify your ide...

Your first step in identity verification should be to carefully follow the instructions you received and verify your ...

Use these tips to ensure a successful session with an ID.me Trusted Referee, also known as a Video Chat Agent: Ke...

After you successfully verify your identity with an ID.me Trusted Referee, you may receive an "Action Required" email...

If ID.me can't confirm your Social Security number (SSN) by checking with credit bureaus, you may be asked for ad...

Wait times to begin a Video Chat Agent or Trusted Referee video call will vary and may be longer than 30 min. The...

Steps to follow if your document(s) was rejected: 1. Whenever a document(s) you have submitted is not accepted fo...

If you recently changed your legal name and haven’t yet verified your identity, you will need to schedule a video cal...

When verifying with ID.me, you may need to verify on a live call with a Video Chat Agent, also known as a Trusted Ref...

While waiting for an ID.me Trusted Referee, you can choose to refresh your browser periodically in order to see an up...

At the beginning of your video call, you may ask for a Trusted Referee who speaks your language, including sign langu...

By scheduling appointments with a Video Chat Agent (also known as Trusted Referees), you can finish verifying your id...