Trusted Referees
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What is an ID.me Trusted Referee video call?
If your online identity verification attempt was unsuccessful, you may see the option to connect with an ID.me Truste...
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What is a Primary or Secondary Identification Document?
Primary and secondary documents are types of identification documents you'll need to present when you verify your ide...
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What do I do if I don’t have proof of address with my name on it?
You can use a utility bill that does not have your address on it if you also provide a document that shows the relati...
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Can I use an expired ID to verify my identity?
Yes, in some instances you may be able to use an expired Driver’s License or State-ID to verify your identity. If you...
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Where do I upload my document(s) for my Trusted Referee Video Call?
When verifying your identity on a Trusted Referee Video Call: 1. ID.me requires you to upload a digital copy of y...
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How do I connect with a Trusted Referee?
Your first step in identity verification should be to carefully follow the instructions you received and verify your ...
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How do I have a successful Trusted Referee Video Call?
Use these tips to ensure a successful session with an ID.me Trusted Referee, also known as a Video Chat Agent: Ke...
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Why did I get an email after my successful identity verification with a Trusted Referee?
After you successfully verify your identity with an ID.me Trusted Referee, you may receive an "Action Required" email...
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How do I prove my Social Security number?
If ID.me can't confirm your Social Security number (SSN) by checking with credit bureaus, you may be asked for ad...
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What do I do if I have a long wait time?
Wait times to begin a Video Chat Agent or Trusted Referee video call will vary and may be longer than 30 min. The...
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What if my identity document(s) is rejected?
Steps to follow if your document(s) was rejected: 1. Whenever a document(s) you have submitted is not accepted fo...
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What do I do if my name has changed?
If the name on your identity documents is different from the name you provided on your application, you may be asked ...
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Can I ask someone to help me on live video calls?
When verifying with ID.me, you may need to verify on a live call with a Video Chat Agent, also known as a Trusted Ref...
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How do I refresh my screen?
While waiting for an ID.me Trusted Referee, you can choose to refresh your browser periodically in order to see an up...
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Can I speak to a Trusted Referee in a language other than English (Mandarin, Spanish, ASL, etc.)?
At the beginning of your video call, you may ask for a Trusted Referee who speaks your language, including sign langu...
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Making a Video Call Appointment
Appointments with Video Chat Agents (also known as Trusted Referees) are available on a limited basis, determined by ...