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  1. ID.me Help Center
  2. Identity Verification
  3. Verification resources
  4. Trusted Referees

Trusted Referees

  • Primary and secondary identification documents

    Primary and secondary documents are types of identification documents you'll need to present when you verify your ide...

  • Verifying your identity on a video call

    If you attempted to verify your identity using self-service and it wasn’t successful, you may have the option to fini...

  • Best practices for a successful video call

    Use these tips to ensure a successful session with an ID.me Trusted Referee, also known as a Video Chat Agent: Ke...

  • Scheduling video call appointments

    By scheduling appointments with a Video Chat Agent (also known as Trusted Referees), you can finish verifying your id...

  • What do I do if I don’t have proof of address with my name on it?

    You can use a utility bill that does not have your address on it if you also provide a document that shows the relati...

  • Verifying your identity on a short video call

    Some ID.me partners let you verify your identity by uploading a government-issued photo ID, then joining a short vide...

  • Can I use an expired ID to verify my identity?

    Yes, in some instances you may be able to use an expired Driver’s License or State-ID to verify your identity. If you...

  • Where do I upload my document(s) for my Trusted Referee Video Call?

    When verifying your identity on a Trusted Referee Video Call: 1. ID.me requires you to upload a digital copy of y...

  • How do I connect with a Trusted Referee?

    Your first step in identity verification should be to carefully follow the instructions you received and verify your ...

  • Why did I get an email after my successful identity verification with a Trusted Referee?

    After you successfully verify your identity with an ID.me Trusted Referee, you may receive an "Action Required" email...

  • How do I prove my Social Security number?

    If ID.me can't confirm your Social Security number (SSN) by checking with credit bureaus, you may be asked for ad...

  • What do I do if I have a long wait time?

    Wait times to begin a Video Chat Agent or Trusted Referee video call will vary and may be longer than 30 min. The...

  • What if my identity document(s) is rejected?

    Steps to follow if your document(s) was rejected: 1. Whenever a document(s) you have submitted is not accepted fo...

  • Verifying using your new legal name

    If you recently changed your legal name and haven’t yet verified your identity, you will need to schedule a video cal...

  • Can I ask someone to help me on live video calls?

    When verifying with ID.me, you may need to verify on a live call with a Video Chat Agent, also known as a Trusted Ref...

  • How do I refresh my screen?

    While waiting for an ID.me Trusted Referee, you can choose to refresh your browser periodically in order to see an up...

  • Can I speak to a Trusted Referee in a language other than English (Mandarin, Spanish, ASL, etc.)?

    At the beginning of your video call, you may ask for a Trusted Referee who speaks your language, including sign langu...

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