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Military OneSource and ID.me

Military OneSource, part of the U.S. Department of Defense's (DOD) network of support for the military community, works with ID.me to verify active military, military family members, and military spouses to access benefits and resources through Military OneSource. This article explains how to verify your identity for Military OneSource.

Verify your identity

To verify your identity for Military OneSource, you must provide the necessary documentation and selfie.

1. Log in to Military OneSource

To get started verifying for Military OneSource:

  1. Go to Military OneSource.
  2. In the header at the top right of the page, select Login.
  3. Accept the notice and consent, then select Proceed to Login.
  4. Select Sign in with ID.me.

2. Upload documents and submit a selfie

To verify your identity using self-service verification:

  1. If you have an ID.me account, sign in using your email address and password.
    To create an ID.me account, select Create an ID.me account, enter your email address and password, then confirm your email address.
  2. Set up multi-factor authentication (MFA) to make your account even more secure.
    Tip: If you’re setting up MFA for the first time, make sure to save or download your recovery code to ensure you always have access to your ID.me account.
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  3. Upload photos of your document. Acceptable documents include driver’s license, state ID, passport, and passport card. You may need to upload the front and back of your documents.
  4. Take and submit a selfie.
  5. Enter your Social Security Number if you are creating a new account.
  6. Review and confirm your information.
  7. Select Allow and continue to share your identity information with Military OneSource.

After you share your information, you’ll be redirected to Military OneSource.

Troubleshooting

Below are articles we recommend if you have trouble completing the verification process. 

Upload identity documents

Take a selfie

Fix account issues

Get help

Who you need to contact for help depends on if you completed the verification process or not.

ID.me

ID.me can help if you have trouble with the identity verification process. Common issues include:

Military OneSource

They can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:

  1. Confirm your verification was successful
  2. Confirm you shared your information with the organization
  3. Review our best practices and sample messages of how to request help from the organization you need to access.