Verify your identity with IDMe Self-Service

Verify your identity with IDMe to access your benefits or services online. To complete verification, you'll need:

A smartphone with a front-facing camera
A government-issued photo ID (U.S. driver’s license, state ID, passport, passport card, or permanent resident card)
Your Social Security number (SSN)

Get started

Go to the website of the organization or agency you need to verify for, and select the IDMe button.
Sign in to your existing IDMe Wallet or create a new wallet.
Complete multi-factor authentication (MFA) or add MFA to protect your wallet.
Consent to share your information with the organization, or if prompted, follow the steps below to verify.

Note: If you are using IDMe for work, follow the steps in Adding a work or business email to your IDMe Wallet to make sure you have both a work and personal email on your wallet.

How verification works

Most people can verify by taking a photo of their ID, completing a video selfie, and entering their personal info. Steps may vary slightly depending on the organization.

In general, you’ll:

Select your verification method (if available)
If given the option, select Self-Service. Some organizations allow you to choose between Self-Service or a short video call.
Take a photo of your government-issued photo ID
When prompted, select Allow to give IDMe access to your camera. Then use your phone's camera to take a new photo of your U.S. driver's license, state ID, passport, passport card, or permanent resident card. Photos or files already saved on your device can't be used. If your ID isn't accepted, learn how to fix rejected documents.

Having trouble using your camera? Learn how to fix camera issues.
Take a video selfie
When prompted, follow the instructions to record your video selfie. This helps confirm your photo matches your ID.

Having trouble taking your video selfie? Learn how to fix video selfie issues.
Enter your personal information
This may include your phone number, Social Security number, and U.S. address.
You may be asked to take a picture of the front and back of your Social Security card. If you don't have your original Social Security Card, you may need to provide other documents to verify your Social Security number and complete the process by video call.
Review and share your info. Select Allow to authorize sharing your information with the organization.

Having trouble verifying?

Verification issues

My camera isn't working: Visit Camera and microphone troubleshooting
I couldn’t submit my document: Visit Document upload troubleshooting
My document was rejected: Visit Rejected documents
My selfie didn’t work: Visit Video selfie troubleshooting

Still can't verify?

If you're unable to verify using Self-Service, you may need to Verify with a short video call.

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