Several factors may cause your government employee verification attempt to be unsuccessful. This article explains issues you may have and how to fix them.
Email address not working
If you verify using your government email address and the email doesn’t show up in your inbox, check your spam or junk folders.
Keep in mind, since there are a large number of government agencies that exist at the federal, state, and local levels, we do not have a complete list of all the government email extensions available.
If you cannot find the email or if your email extension is not listed in the verification drop-down menu, verify by uploading acceptable government employee documentation
Documents were rejected
If the documents you upload during verification were rejected, we will send you an email with details about why they weren’t accepted. Make sure the document you upload:
- Uses our document photo best practices.
- You enter your information correctly.
- You upload an acceptable verification document.
- The document type you choose matches the document you upload.
Expired Community card
Some Community cards expire after a period of time. If you go to your ID.me Wallet and the card is expired, you must take steps to renew your Community card.
Who to contact
If you continue to have issues verifying your government employee status, contact ID.me Support for more help. For questions redeeming a discount after you’ve completed verification, contact the shop partner directly.