If you can’t access the email address linked to your ID.me Wallet, you may still be able to sign in if you remember your password. This article shows what to try first and how to recover your ID.me Wallet if you forgot your password or can't recover MFA.

Steps to sign in without access to your email

1. Go to the ID.me sign-in page.
   Enter the email address associated with your wallet, even if you no longer have access to it.
2. Enter your password
   Try any passwords you commonly use. If none work, you’ll need to work with an ID.me agent to recover your wallet.
3. Complete multi-factor authentication (MFA)
   Follow the prompts to complete MFA.

If you forgot your password or can’t recover MFA

For more help with this issue, you can connect with our Support team:

1. In the lower-right corner of this page, select the blue circle with the white chat bubble.
2. Type in the chat that you can’t sign in.
3. Answer the questions and follow the instructions to receive the fastest support.