If you get locked out of your ID.me Wallet after too many failed sign-in attempts, you'll see a message that says “Your wallet has been locked.” This article explains how to unlock your ID.me Wallet, including how to request a new unlock email and what to do if the link expires.

Steps to unlock your wallet

1. Select the link in the error message
   In the “Your wallet has been locked” message, select the here link.
   
2. Enter your email
   Enter the email address on your ID.me Wallet, then select Continue.

3. Check your email
   Look for an email from ID.me. If you don’t see it, check your spam or junk folder. 

   Note: The unlock link expires after 15 minutes. If it does, return to the screen and request a new one.
4. Confirm and unlock your wallet
   In the email, select Unlock your wallet, then confirm your email address. Your wallet will be unlocked. If you forgot your password, reset it.

Having trouble unlocking your wallet?

If you have any issues unlocking your wallet, please wait 24 hours and then try again.