Documents
Learn more about the documents you may need to verify your identity. Also, find tips for taking photos of documents, reusing documents, and more.
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Primary and secondary identification documents
To verify your identity on a video call with an ID.me Video Chat Agent, you will need to provide either primary docum...
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Other primary documents for identity verification
If you don’t have a common primary document, refer to this list of additional primary documents you can use to verify...
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Other secondary documents for identity verification
If you don’t have a common secondary document, refer to this list of additional secondary documents you can use to ve...
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Uploading documents
Uploading clear photos of your documents is an important step in the verification process. Your documents are one of ...
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Rejected documents
The documents you upload may get rejected for a variety of reasons. This article has common reasons why documents are...
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Document upload troubleshooting
This article outlines common problems during the document upload process and provides steps to fix them. If you succe...
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Verifying with your driver's license or state ID
U.S. driver’s licenses and state IDs are government-issued photo IDs you can use when verifying your identity. During...
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Documents to prove your Social Security number
When verifying your identity, providing your Social Security number (SSN) helps ensure your account is uniquely linke...
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Documents to verify your identity
The documents you need to verify your identity depend on the organization or agency you verify for. This article expl...
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Verifying using your new legal name
If you changed your legal name and haven’t yet verified your identity, you will need to schedule a video call with a ...
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My proof of address doesn't have my name on it
When uploading documents before joining a video call, a utility bill that includes your address is an acceptable seco...
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Verifying your identity using your passport or passport card
Passports and passport cards are government-issued photo IDs you can use when verifying your identity. During the ver...
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Reusing documents to verify your identity
Instead of re-uploading the document you used in Self-Service again for a video call, you may have the option to reus...
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When will my documents be reviewed?
ID.me will review the documents you upload when verifying your identity on an extended video call or when updating yo...
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Requesting a letter to prove state residency
A Letter Attesting State Residency (LASR) proves your address if you don’t currently have a permanent address. You ma...
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Documents to verify Public Benefits Recipient status
To verify your Public Benefits Recipient status with ID.me, you will need to submit specific documents. You may also ...
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Troubleshooting "We couldn't read your document" error
After you upload identity documents, you may see an error that we couldn’t read the document you uploaded. This artic...
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Using an expired driver's license or state ID
You can still verify your identity on a video call, even if your driver’s license or state ID expired. This article e...
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Verifying and signing electronic documents with ID.me
Some organizations using Adobe and Docusign for document eSignatures require you to verify your identity with ID.me b...
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Using ID.me’s secure portal
ID.me Support may ask you to upload a primary document through our secure portal to confirm ownership of your account...