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  1. ID.me Help Center
  2. Identity Verification
  3. Verification resources
  4. Documents

Documents

Learn more about the documents you may need to verify your identity. Also, find tips for taking photos of documents, reusing documents, and more.

  • Primary and secondary identification documents

    To verify your identity on a video call with an ID.me Video Chat Agent, you'll need to provide either primary documen...

  • Other primary documents for identity verification

    While most people use these common primary documents to verify their identity, we understand you may not have those d...

  • Other secondary documents for identity verification

    While most people use these common secondary documents to verify their identity, we understand you may not have those...

  • Taking photos of your documents

    Taking and submitting high-quality photos of your identity document(s) is a key step in the verification process. We’...

  • My documents were rejected

    When you verify your identity with ID.me, you are required to upload photos or files of your identification documents...

  • I can't upload photos of my documents

    Uploading high-quality photos of your documents is a key part of verifying your identity or verifying for a community...

  • Verifying with your driver's license or state ID

    U.S. driver’s licenses and state IDs are government-issued photo IDs you can use when verifying your identity. During...

  • Documents to prove your Social Security number

    You may be asked to enter your Social Security number during the verification process. Your SSN is one way to verify ...

  • Documents to verify your identity

    The documents you need to verify your identity depend on the ID.me partner you verify for. This article explains comm...

  • Verifying using your new legal name

    If you changed your legal name and haven’t yet verified your identity, you will need to schedule a video call with a ...

  • What if my proof of address doesn't have my name on it?

    You can use a utility bill that does not have your name on it if you also provide a document that shows the relations...

  • Verifying your identity using your passport or passport card

    Passports and passport cards are government-issued photo IDs you can use when verifying your identity. During the ver...

  • Uploading documents if they were rejected during video call verification

    When the documents you submit during the video verification process are rejected, you are sent an email that details ...

  • Reusing documents to verify your identity

    Instead of uploading new documents during a video call, you may have the option to reuse a pre-approved document to v...

  • Documents to verify if you live outside of the US

    If you live outside of the United States and don’t have a US phone number, mailing address, or Social Security number...

  • Requesting a letter to prove state residency

    A Letter Attesting State Residency (LASR) proves your address if you don’t currently have a permanent address. You ma...

  • Troubleshooting "We couldn't read your document" error

    After you upload identity documents, you may see an error that we couldn’t read the document you uploaded. This artic...

  • Using an expired driver's license or state ID

    You can still verify your identity on a video call, even if your driver’s license or state ID expired. This article e...

  • DocuSign and ID.me

    DocuSign works with ID.me to verify the identity of users who need to securely sign documents using DocuSign. The rol...

  • Using Native American or Tribal documents as a form of evidence for identity verification

    You can use specific tribal documents if you are a member of a federally recognized Native American tribe. This artic...

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