Documents
Learn more about the documents you may need to verify your identity. Also, find tips for taking photos of documents, reusing documents, and more.
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Primary and secondary identification documents
To verify your identity on a video call with an ID.me Video Chat Agent, you'll need to provide either primary documen...
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Other primary documents for identity verification
While most people use these common primary documents to verify their identity, we understand you may not have those d...
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Other secondary documents for identity verification
While most people use these common secondary documents to verify their identity, we understand you may not have those...
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Taking photos of your documents
Taking and submitting high-quality photos of your identity document(s) is a key step in the verification process. We’...
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My documents were rejected
When you verify your identity with ID.me, you are required to upload photos or files of your identification documents...
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I can't upload photos of my documents
Uploading high-quality photos of your documents is a key part of verifying your identity or verifying for a community...
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Verifying with your driver's license or state ID
U.S. driver’s licenses and state IDs are government-issued photo IDs you can use when verifying your identity. During...
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Documents to prove your Social Security number
You may be asked to enter your Social Security number during the verification process. Your SSN is one way to verify ...
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Documents to verify your identity
The documents you need to verify your identity depend on the ID.me partner you verify for. This article explains comm...
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Verifying using your new legal name
If you changed your legal name and haven’t yet verified your identity, you will need to schedule a video call with a ...
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What if my proof of address doesn't have my name on it?
You can use a utility bill that does not have your name on it if you also provide a document that shows the relations...
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Verifying your identity using your passport or passport card
Passports and passport cards are government-issued photo IDs you can use when verifying your identity. During the ver...
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Uploading documents if they were rejected during video call verification
When the documents you submit during the video verification process are rejected, you are sent an email that details ...
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Reusing documents to verify your identity
Instead of uploading new documents during a video call, you may have the option to reuse a pre-approved document to v...
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Documents to verify if you live outside of the US
If you live outside of the United States and don’t have a US phone number, mailing address, or Social Security number...
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Requesting a letter to prove state residency
A Letter Attesting State Residency (LASR) proves your address if you don’t currently have a permanent address. You ma...
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Troubleshooting "We couldn't read your document" error
After you upload identity documents, you may see an error that we couldn’t read the document you uploaded. This artic...
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Using an expired driver's license or state ID
You can still verify your identity on a video call, even if your driver’s license or state ID expired. This article e...
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DocuSign and ID.me
DocuSign works with ID.me to verify the identity of users who need to securely sign documents using DocuSign. The rol...
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Using Native American or Tribal documents as a form of evidence for identity verification
You can use specific tribal documents if you are a member of a federally recognized Native American tribe. This artic...