Select one of the following:
Steps to create a digital copy of your document with your smartphone:
If you would like to upload a digital copy of your document from your computer with a scanner, click here.
1. Place your document on a dark surface in a well lit room.There should be no other objects in the photo; only photograph one document at a time. |
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2. Open the camera application on your device. |
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3. Turn off the flash to help prevent glares on your document(s).To further reduce glares, move your document to have as little glare on it as possible. |
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4. Match the orientation to the document (for example, use landscape orientation for driver's licenses). |
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5. Take a photo of your document.Hold your device directly above your document with your camera pointed at the document straight on and not at an angle. |
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6. Double-check the photo you just took.Make sure that:
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7. For any of the following documents, flip it over and repeat Steps 2 through Step 6 for a digital copy of the back of the document.
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At this time, we do not accept screenshots of documents. A screenshot is an image captured by copying the display of a device. Please do not submit screenshots of your documents, we will not be able to verify them. |
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Steps to create a digital copy of your document with a scanner and a connected computer:
1. Press the power button on your scanner to turn on your scanner. |
2. If your scanner has a ‘scanning glass table’, lift the cover and place your document flat on the glass. Then, lower the cover.If your scanner has a ‘paper feeder’, load your document into the feeder. |
3. Look for the “Scan” or “Start Scan” button on the scanner.Then, press that button to start scanning your document. |
4. Once your scanner is finished scanning, you should receive a notice on the connected computer.This notice may give you options for what to do with your scanned document. |
5. Make sure you click “Save” or “Save as” to store the digital copy of your document onto the computer.Give your document an appropriate file name and pick a location on your computer that you will remember (e.g., ‘Desktop’ or ‘Documents’). If given the option, choose to save your document as a .pdf, .png or .jpeg file. |
6. Find the file of the scanned document on your computer. Double-check the digital copy you just took.Before submitting the digital copy of your document, make sure that:
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7. For any of the following documents, flip it over and repeat Steps 2 through Step 6 for a digital copy of the back of the document.
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For more detailed instructions, please visit your scanner manufacturer website. |
Steps to create a digital copy of your document on your computer without a scanner:
When creating digital copies of your documents on your computer, you have a few options.
Submitting an Electronic Statement from your computer:
If the document you would like to submit is available online, such as an electronic bank statement or a utility bill, you can download the document onto your computer to create a digital copy by:
- Saving the electronic statement of your document somewhere on your computer that you will remember (e.g. ‘Desktop’ , ‘Documents’, ‘Downloads’, etc.).
- Then uploading it to ID.me, when prompted.
Submitting a photo of your document:
If you have the document physically with you, you may take a digital picture of it, save the image onto your computer, then upload it to ID.me when prompted.
If you are taking the picture with a smartphone, and would like to submit it from your computer, you can email yourself the photo of your document to access it on your computer. To access the photo from your computer, log in to your email via your computer and find the email you sent yourself with photos of your documents. Then, download them to your computer by pressing ‘download image’ or ‘download file’.
You may also save it to a cloud (such as Google Drive, iCloud or Dropbox) to access it from your computer.
For more information about how to take a photo of your document using your smartphone, click here.
