For tips and best practices for selecting and uploading acceptable identity documents, click here.
ID.me has entered a partnership with the Massachusetts Department of Unemployment Assistance (DUA) to verify your identity for unemployment insurance (UI) benefits. For more on this partnership, click here.
Steps to verify your identity:
1. If you received notification from DUA to verify your identity, please visit the website referenced in the message, then click the green Verify with ID.me button. |
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2. You will be directed to the ID.me sign-in page.You can sign in to your existing ID.me account, or create a new one. If you have previously created an ID.me account with a different email address, do not create a new one. Please sign in to your existing account and update your email address. Click here to learn more about why you can’t have more than one account. |
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3. Confirm your email address. |
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4. Select a multi-factor authentication option (MFA). |
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5. Verify your identity.Select Driver's license or state ID, Passport, or Passport card to upload. You can take a photo with your mobile device or upload from your computer. |
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6. If you chose to take a photo with your device, follow the onscreen prompts.You'll be asked to input your phone number. ID.me will send you a text message with a link to your smartphone to take photos of your ID. If you don't have a smartphone, click here to learn how to verify your identity without a smartphone. |
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7. When prompted, take and submit a selfie. |
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8. Enter all other requested information, including your Social Security number. |
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9. Review and confirm and click Yes.After ID.me verifies your identity, you will receive a confirmation text message as a way to protect you from fraud. |
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Trusted Referee
If you are not able to complete the verification process due to an issue with your documentation, you will be routed to verify your identity over a video call with a Trusted Referee. Wait times may vary. You will need to show your identity documents to a Trusted Referee along with a selfie (a photo of yourself) to complete your verification.
To learn more about ID.me Trusted Referees, click here.
After you've completed your verification with a Trusted Referee, follow the steps below to continue with your claim:
- Return to the Massachusetts DUA site.
- Log in to your Massachusetts DUA account.
- Provide your ID.me credentials when prompted.
- Follow the steps for Massachusetts DUA, then click to Allow them to use your verified identity information.
What's Next
After you have verified with ID.me, if there are no other eligibility issues with your claim, you should begin to receive benefits in approximately 5 business days, although first payments may take longer depending on your payment method.
If you have questions about the status of your claim, you can reach DUA's assistance call center at (877) 626-6800 from 8:30 a.m. to 4:30 p.m. Monday through Friday (ET). Multilingual call agents are available.
For more on how to create your ID.me account and verify your identity, watch the video below.
