To verify your identity online, without the assistance of a Trusted Referee, we use the physical possession of a phone in your name to verify that you are you—and not a fraudster pretending to be you. Keep the following considerations in mind when selecting and submitting a phone number:
Use your personal phone and phone number
To verify your identity using your phone, we need a phone number in your name—not a family member’s name. If your phone number is part of a family plan under someone else’s account, that is fine. Landlines are accepted as well.
Use a number that is not voice-over-IP
For security reasons, we cannot use voice-over IP phone numbers. If you are using a prepaid phone, it must be registered with Verizon, AT&T, T-Mobile, or Sprint.
Open the verification link on the device it was sent to
If you received a link via text message, it must be opened on the phone it was sent to.