ID.me can use the physical possession of a phone in your name to verify that you are you, and not someone pretending to be you. To do this, you will need to have a trusted phone number—a phone number with records associated with your information.
Keep the following considerations in mind when selecting and submitting a phone number:
- Use a phone number whose account is in your name, not a family member’s name. Landlines are allowed.
- Use a number that is not voice-over-IP. For security reasons, we cannot use voice-over IP phone numbers from digital services such as Skype, Google Hangouts or Zoom.
- If you are using a prepaid phone, it must be registered with Verizon, AT&T, T-Mobile, or Sprint.
If you do not have a trusted phone number, or have been unable to verify your phone number after several attempts, look for a "Verify identity on a video call" button like the one below to verify your identity with an ID.me Trusted Referee.