The Massachusetts Department of Unemployment Assistance (MDUA) works with ID.me to create a highly secure identity verification process that ensures you—and only you—will be able to access your benefits. ​​This article explains how to verify your identity for Massachusetts’ DUA.

Sign in to MDUA

If you already have an ID.me account, sign in to your account:

1. Find the letter you received from MDUA and go to the link they provided, then select Verify with ID.me.
2. Follow the prompts to sign in to your ID.me account. 
3. If required, follow the prompts to provide any additional information.
4. From the Authorize screen, review the information that MDUA will receive and then select Allow to consent to share that information with them. Otherwise, follow the prompts to verify your identity.

I can’t sign in to my ID.me account

• Changed your phone number? Visit I changed my phone number.
• Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
• Unsure of your sign-in issue? Visit I can’t sign in to my account.

Verify for MDUA

If you’ve never had an ID.me account, you’ll create an account before verifying your identity.

For steps to create an account and verify your identity, visit Verifying your identity with Self-Service. 

After you verify

After you verify your identity, ID.me will notify MDUA, who will approve your pending identity verification. This process may take up to five business days to complete from the time you verify your identity.  Continue to submit your weekly certification reports in the meantime. Note that approval of the identity verification issue will not release payment if there are other pending issues holding pay on your claim.

Who to contact for help

ID.me

ID.me can help if you have trouble with your account or verifying your identity. Common issues include:

• Signing in to your account
• Uploading documents or selfies
• Fixing rejected documents

MDUA

MDUA can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:

1. Confirm your verification was successful
2. Confirm you shared your information with the organization
3. Review our best practices and sample messages of how to request help from an organization