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  2. Verifying for State Benefits
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Massachusetts DUA - How do I verify my identity for the Massachusetts Department of Unemployment Assistance (DUA)?

ID.me has entered a partnership with the Massachusetts Department of Unemployment Assistance (DUA) to verify your identity for unemployment insurance (UI) benefits.

Tips and best practices for selecting and uploading acceptable identity documents.

Steps to verify your identity:

1. If you received notification from DUA to verify your identity, please visit the website referenced in the message, then select the green Verify with ID.me button.

 

 

Step 1, Select the green Verify with ID.me button to start the identity verification process.gif

2. You will be directed to the ID.me sign-in page.

You can sign in to your existing ID.me account, or create a new one.

If you have previously created an ID.me account with a different email address, do not create a new one. Please sign in to your existing account and update your email address. 

 

 

Step 2, Sign in to your account, or create an account, with an email and password.gif 

3. Confirm your email address.

 

 

Step 3, You will receive an email titled 'Welcome to ID.me – Please confirm your email,' follow the prompts to confirm the email you entered with your account.gif

4. Select a multi-factor authentication option (MFA).

 

 

Step 4, Set up a multi-factor authentication sign in method.gif

5. Verify your identity.

Select Driver's license or state ID, Passport, or Passport card to upload.

You can take a photo with your mobile device or upload from your computer. 

 

 

Step 5, Choose to take or upload a photo of one of the listed identity documents.gif

6. If you chose to take a photo with your device, follow the onscreen prompts.

You'll be asked to input your phone number. ID.me will send you a text message with a link to your smartphone to take photos of your ID.

Learn how to verify your identity without a smartphone.

 

Step 6, To take a photo with your mobile device, enter your phone number and follow the instructions on your phone.gif

7. When prompted, take and submit a selfie.

 

 

Step 7, You will be prompted to take a selfie; select continue after submitting it.gif

8. Enter all other requested information, including your Social Security number.

 

 

Step 8, Enter all other requested information, including your Social Security number.gif

9. Review and confirm and select Yes.

After ID.me verifies your identity, you will receive a confirmation text message as a way to protect you from fraud.

 

Step 9, Review and confirm that your information is correct, then select Yes.gif

Trusted Referee

If you are not able to complete the verification process due to an issue with your documentation, you will be routed to verify your identity over a video call with a Trusted Referee. Wait times may vary. You will need to show your identity documents to a Trusted Referee along with a selfie (a photo of yourself) to complete your verification. 

After you've completed your verification with a Trusted Referee, follow the steps below to continue with your claim:

  1. Return to the Massachusetts DUA site.
  2. Log in to your Massachusetts DUA account.
  3. Provide your ID.me credentials when prompted.
  4. Follow the steps for Massachusetts DUA, then select to Allow them to use your verified identity information.

What's Next

After you have verified with ID.me, if there are no other eligibility issues with your claim, you will begin to receive benefits. First payments may take longer depending on your payment method.

If you have questions about the status of your claim, you can reach DUA's assistance call center at (877) 626-6800 from 8:30 a.m. to 4:30 p.m. Monday through Friday (ET). Multilingual call agents are available.

For more on how to create your ID.me account and verify your identity, watch the video below.

 

 

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