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Montana DLI - How do I verify my identity for the Montana Department of Labor & Industry (DLI)?

The Montana Department of Labor & Industry (Montana DLI) has partnered with ID.me to verify your identity for unemployment benefits.

Tips and best practices for selecting and uploading acceptable identity documents.

Steps to verify your identity:

1. You must start the identity verification process from MontanaWorks or at the Montana Department of Labor & Industry (DLI) ID.me website. You can either:
  • File a new claim in MontanaWorks, follow the link in the banner or select the green Verify with ID.me box on the Claim Summary page; or

 

Step 1, option 1, Screenshot of the MontanaWorks.gov Home page.
  • Log in to MontanaWorks, select Access Unemployment Claim services, then select the green Verify with ID.me box in the Unemployment Insurance Options menu; or

 

Step 1, option 2, Screenshot of the MontanaWorks.gov / ID.me page, with the title: Unemployment Insurance Options.
  • Select the green Verify with ID.me button linked in the email you received. 

 

Step 1, option 3, Screenshot of Montana Department of Labor and Industry, verify your identity online with ID.me landing page, with a: Verify with ID.me button in the center.

2. Sign in to your existing ID.me account, or create a new one.

If you have previously created an ID.me account with a different email address, do not create a new one. Please sign in to your existing account and update your email address. 

 

 

Step 2, Sign in to your account, or create an account, with an email and password.gif 

3. Confirm your email address.

 

 

Step 3, You will receive an email titled 'Welcome to ID.me – Please confirm your email,' follow the prompts to confirm the email you entered with your account.gif

4. Select a multi-factor authentication option.

 

 

Step 4, Set up a multi-factor authentication sign in method.gif

5. Verify your identity.

Select Driver’s License, State ID, Passport, or Passport Card.

You can take a photo with your mobile device or upload from your computer. 

 

 

 

Step 5, Choose to take or upload a photo of one of the listed identity documents.gif

6. If you chose to take a photo with your device, follow the onscreen prompts.

You'll be asked to input your phone number. ID.me will send you a text message with a link to your smartphone to take photos of your ID.

Learn how to verify your identity without a smartphone. 

 

Step 6, To take a photo with your mobile device, enter your phone number and follow the instructions on your phone.gif

7. When prompted, take and submit a selfie.

 

 

Step 7, You will be prompted to take a selfie; select continue after submitting it.gif

8. Enter all other requested information, including your Social Security number.

 

 

Step 8, Enter all other requested information, including your Social Security number.gif

9. Review and confirm to make sure all your information is accurate.

Then select Yes at the bottom of the screen. 

After ID.me verifies your identity, you will receive a confirmation text message as a way to protect you from fraud.

 

Step 9, Review and confirm that your information is correct, then select Yes.gif

10. At the end of the process, be sure to select Allow and continue.

 

This step shares your identity information with Montana DLI.

 

Step 10, Select Allow and Continue.gif

Your verification is complete when you receive an email from Montana Unemployment Insurance stating you successfully completed ID.me.

Trusted Referee

If you are not able to complete the verification process due to an issue with your documentation, you will be routed to verify your identity over a video call with a Trusted Referee. Wait times may vary. You will need to show your identity documents to a Trusted Referee along with a selfie (a photo of yourself) to complete your verification. 

After you've completed your verification with a Trusted Referee, follow the steps below to continue with your claim:

  1. Log in to MontanaWorks.gov.
  2. Select Access Unemployment Claim Services.
  3. Select Verify with ID.me.
  4. Log in to your ID.me account.
  5. Select Allow to share your information with Montana DLI.

What's Next

ID.me will alert Montana DLI when your identity has been verified. Montana UI will release the Identity Hold on your claim. Please note, this process may take up to 72 hours to complete after ID.me has successfully verified your identity.

  • Montana DLI will not be notified you completed your verification unless you started at the Montana DLI ID.me website and authorized ID.me AND allowed ID.me to share your information with MT DLI as shown in step five above. If you have an ID.me account for another reason you will still have to use the link provided.

Montana DLI representatives cannot access your ID.me account, help you with the ID.me verification process or tell you where you are in the process. If you have additional questions about ID.me or need further guidance, open an ID.me support ticket. ID.me will reach out to you only regarding your ticket. Please have the support ticket number provided to you for additional assistance.

  • If you have successfully completed identity verification with ID.me, there may be other issues holding up benefit payments on your claim. Log into your MontanaWorks.gov account to view your claim information, or call the DLI Claims Processing Center at 406-444-2545.
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