Getting started with the ID.me Authenticator app – ID.me Help Center

The ID.me Authenticator app is a free app you need to download to set up code generator and push notification multi-factor authentication (MFA) for your ID.me account. The App is currently available for iOS and Android devices. This article explains requirements for and how to download the Authenticator app.

Note: If you don’t want to use push notifications or a code generator, you can choose from other available MFA methods.

What to know

You cannot use the ID.me Authenticator app to verify your identity. It’s only used for multi-factor authentication (MFA).
You cannot use other, third-party authenticator apps to secure and sign in to your ID.me account.

Tip: You can also complete the sign-in process using a smartwatch, when you have push notifications or code generator MFA setup.

Device requirements

We recommend using the most current operating systems for Apple iOS and Android devices. While the app may work in older operating systems, those often don’t receive app enhancements, bug fixes, or security patches.

Download the Authenticator app

You can download the ID.me Authenticator app two different ways:

From app stores

To download the app:

For iOS devices (iPhone, iPad, and Apple Watch), visit the App Store
For Android devices, visit the Google Play Store

If you have trouble downloading or installing the app, ensure you have a reliable WiFi and internet connection.

During MFA setup

When you set up multi-factor authentication (MFA) for your ID.me account, you’ll be prompted to enter your email address or phone number to receive a download link.

For steps to set up MFA using the ID.me Authenticator app, visit:

Tip: When you set up MFA for the first time, be sure to save your recovery code. This way, if you forget your password or change devices, you can still sign into your account.

Manage your Authenticator app settings

To change settings in your ID.me Authenticator app, visit Managing your ID.me Authenticator app.

Troubleshooting the Authenticator app

If you’re having trouble with the Authenticator app or seeing error messages, visit Troubleshooting ID.me Authenticator App. You may need to take other steps if you lost or got a new phone.