The ID.me Authenticator app helps protect your account with multi-factor authentication (MFA). You can download the app for free on iOS or Android and use it to log in securely with push notifications or a code generator. This article explains how to download the app, sign in, manage settings, update versions, and fix common issues.

How to download the ID.me Authenticator app

There are two ways to download the ID.me Authenticator app:

App stores

• For iOS devices (iPhone, iPad, Apple Watch), visit the App Store.
• For Android devices, visit Google Play.
• If you experience issues downloading or installing the app, ensure you have a reliable internet connection.

During MFA Setup

For detailed steps to set up MFA using the app, visit:

• Setting up push notification MFA
• Setting up code generator MFA
• Setting up NFC-enabled security key MFA

Sign in with the ID.me Authenticator app

How you sign in depends on MFA method you’ve set up:

•  
  • Push notification
  • Code generator
  • NFC-enabled security key

Change settings in the ID.me Authenticator app

To change settings in your app:

1. Open the ID.me Authenticator app on your device.
2. Select the “≡” hamburger icon in the upper right corner to open the menu.

From the menu, you can change the following settings:

• Touch ID or Face ID: Enable or disable biometric access using your device's fingerprint or facial recognition.
• Dark Theme: Toggle between dark or light mode for the app's appearance.
• Show Date Added: Display or hide the date you added a code generator. This is useful if you've added several code generators.
• Submit Support Request: Contact ID.me Support.

Find your app version

To find the version number of the ID.me Authenticator app:

1. Open the ID.me Authenticator app.
2. Select the “≡” hamburger icon.
3. The version number displays in the menu.
   

Update the Authenticator app

Your device may automatically prompt you to download the latest version. If not, manually update the app:

• For iOS devices, go to the App Store.
• For Android devices, go to Google Play.
• Select Update to install the latest version.

Use your smartwatch with the Authenticator app

You can use an Apple Watch or Android smartwatch to approve your sign-in or view code generator codes through the ID.me Authenticator app.

• Apple Watch: Can be used for both push notifications and code generator sign-ins.
• Android smartwatches: Can only approve sign-ins via push notifications.
• For help with installing apps on your smartwatch or phone, refer to your smartwatch provider’s documentation.

Fix issues with the ID.me Authenticator app

If you encounter issues or error messages with the ID.me Authenticator app, visit Fixing ID.me Authenticator app issues.