Account Management

• Creating your ID.me account
• Am I eligible to be an ID.me member?
• What to do if you have a duplicate account
• Does ID.me verify individuals under 18 years old?
• Confirming your email address
• Why do I need to confirm my email address?

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• I can't sign in to my account
• How to reset your ID.me password
• How to unlock your account
• How to secure your account after a data breach
• How to fix a revoked account
• How to sign in if you can't access your email address

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• Managing your ID.me account settings
• Setting up your ID.me account for work
• Updating your account email address
• How to use an email address that’s on your duplicate account
• Managing your personal information
• Updating your name on your ID.me account

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• How to reset your multi-factor authentication method
• How to choose your multi-factor authentication methods
• Setting up passkey multi-factor authentication (MFA)
• Setting up push notification multi-factor authentication (MFA)
• Setting up code generator multi-factor authentication (MFA)
• Setting up text message or phone call multi-factor authentication (MFA)

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• Getting started with the ID.me Authenticator app
• Managing your ID.me Authenticator app
• Using the ID.me Authenticator app with smartwatches
• How to fix ID.me Authenticator app issues