Account Management

• Creating your ID.me account
• Duplicate account
• Confirming your email address
• Troubleshooting merged accounts
• What to expect when using ID.me to access an organization

• I can't sign in to my account
• Resetting your ID.me password
• Using your ID.me login after verifying your identity
• Unlocking your account
• Keeping your account secure after a data breach
• Revoked account

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• Managing your ID.me account settings
• Setting up your ID.me account for work
• Updating your account email address
• Using an email address that’s on your duplicate account
• Updating your name on your ID.me account
• My name change or edit request was rejected

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• Resetting your multi-factor authentication (MFA) method
• Getting started with multi-factor authentication (MFA)
• Setting up passkey multi-factor authentication (MFA)
• Setting up push notification multi-factor authentication (MFA)
• Setting up code generator multi-factor authentication (MFA)
• Setting up text message or phone call multi-factor authentication (MFA)

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• Using the ID.me Authenticator app
• Fixing ID.me Authenticator app issues