The Kentucky Office of Unemployment Insurance (OUI) works with ID.me to verify who you are so you can securely access and manage your benefits. This article explains how to verify with ID.me for Kentucky’s OUI.
Verify for Kentucky OUI
For steps to verify with the Kentucky OUI, visit Verify your identity with ID.me Self-Service.
Manage your ID.me account
After creating your ID.me account, you can also manage your account settings.
Account settings
- Change or add email addresses to your account
- Reset your password
- If you can’t access your ID.me account email address, need to reset your password, or see an error message, visit I can't sign in to my account
Multi-factor authentication
- Learn more about Getting started with multi-factor authentication.
- If you’re having trouble, visit Troubleshooting multi-factor authentication.
Who to contact for support
Who you need to contact for help depends on if you completed the verification process or not.
ID.me
ID.me can help if you have trouble with the identity verification process. Common issues include:
- Account sign-in issues
- Uploading identification documents or selfies
- Fixing documents that were rejected
Kentucky
Kentucky OUI can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:
- Confirm your verification was successful
- Confirm you shared your information
- Review our best practices and sample messages of how to request help