The Kentucky Office of Unemployment Insurance (OUI) works with IDMe to verify who you are so you can securely access and manage your benefits. This article explains how to verify with IDMe for Kentucky’s OUI.

Verify for Kentucky OUI

For steps to verify with the Kentucky OUI, visit Verify your identity with IDMe Self-Service.

Error after verifying for KY OUI

If you see an error after completing identity verification for KY OUI, it may be due to a session timeout during sign-in or registration. If your session times out before you're redirected back to the KY OUI website, your information may not have been received. 

This isn't an issue with your IDMe Wallet. Identity verification can take several minutes, especially if you're creating your wallet for the first time. To fix this issue:

1. Clear your browser’s cache and cookies.
2. Close and reopen your browser.
3. Return to the KY OUI portal and sign in with your IDMe Wallet.
4. Complete the verification steps as quickly as possible.

If this doesn’t work, contact IDMe Support.

Who to contact for support

Who you need to contact for help depends on if you completed the verification process or not.

IDMe

IDMe can help if you have trouble with the identity verification process. Common issues include:

• Account sign-in issues
• Uploading identification documents or selfies
• Fixing documents that were rejected

Kentucky

Kentucky OUI can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:

1. Confirm your verification was successful
2. Confirm you shared your information
3. Review our best practices and sample messages of how to request help