You may need to create a digital copy of a document and upload it from your computer during the verification process. To save a digital copy of your document to your computer, you can create a digital copy or scan the document to your computer. This article explains both options.
You can also upload document photos using a smartphone.
To create digital copies of your documents on your computer, you can download a statement or document to your computer or use a scanner.
Save electronic statements
If the document you would like to upload is available online, such as an electronic bank statement or a utility bill, download the document as a .pdf file to create a digital copy.
To do this:
- Save the electronic statement of your document to your computer’s desktop or any folder.
- When prompted, upload it to ID.me.
Send document photos to your computer
If you have the physical document with you, take a photo of it then save the image to your computer. This way, you can upload it to ID.me when prompted. To download a document photo to your computer after taking a photo of it:
- From your smartphone, email the photo of the document to yourself.
- Log in to your email account from your computer, then find the email you sent to yourself.
- Download the photo to your computer by selecting Download image or Download file.
- When prompted during verification, upload the document.
You may also download the document from a cloud-based service, like Google Drive, iCloud, or Dropbox, then access the file from your computer.
To use a scanner to save a document to your computer:
- Put the document in your scanner, then select the Scan or Start Scan button.
- After the document gets scanned, you should receive a notification on the connected computer. You may have several options for what to do with your scanned document.
- For any of the following documents, make sure to scan the reverse side as well.
- Driver’s license
- State-issued photo ID
- U.S. passport card
- Select Save or Save as to store the digital copy of your document to the computer. Name your file and choose a location on your computer to store it. For example, on the desktop or in the Documents folder. If given the option, save your document as a .pdf, .png or .jpeg file.
- After your scanned documents are saved to your computer, during verification, select Upload a photo, and select the file you would like to upload. Follow our document tips to help ensure your document gets approved.
After you have created a digital copy of your documents or scanned the file to your computer, upload the file or photo when prompted.