If you see an error like "You do not have multi-factor authentication enabled with this app" or encounter MFA error codes such as MFAL01, D0300, or A0100 while signing in to ID.me, you may need to re-enroll your device or reset your MFA settings. This article walks you through fixing common MFA issues, including when to use the MFA recovery process.
Fix 'You do not have multi-factor authentication enabled' error
Follow these steps to re-enroll your device:
- Go to the ID.me sign-in page and follow the prompts to sign in to your ID.me Wallet.
- On the “Complete your sign in” screen, select the MFA recovery process link then follow the prompts to confirm you own your wallet and choose a new MFA.
- Select either Push Notification or Code Generator Application.
- Make sure to download or update the ID.me Authenticator app. Download it from the App Store or Google Play.
- In your browser, select Continue.
- How you complete setup depends on which MFA method you choose:
- Push Notification: Select Sign-in request or scan the QR on your screen, then select Yes when prompted to complete setup.
- Code Generator: Select Generate Code or scan the QR code on your screen, to open the app then copy the code. Return to your browser, enter the code, then select Continue to complete setup.
Fix 'We are unable to process your request' MFA error
You may not have taken the correct steps to reset your MFA method. To fix this, try again to reset your MFA method.
Fix a D0300 error
This means we weren’t able to deliver the authentication code to your phone number. To fix this, enter a different phone number when prompted.
Fix FAC-420 or YKC-420 push notification errors
This happens when push notifications MFA is enabled and when prompted to approve the sign in, you selected No. To fix this, when prompted to approve the sign in using MFA, select Yes.
Fix A0100: Device no longer linked
This happens when you delete the ID.me Authenticator app. To fix this, you’ll need to set up code generator MFA again.
Fix MFA delivery errors (MFAL01, E0100, T0100)
You may also see this in the error message: "Something went wrong when attempting to deliver the authentication code. Please try again.” This happens when we weren’t able to send a code to your phone number. To fix this, wait and try again using the call option, instead of choosing the text option. If that doesn’t work, follow steps to reset your MFA method.