Learn how to verify your identity with ID.me Self-Service—by uploading your ID and taking a quick selfie—so you can access the services and benefits you need with a single login.
What you’ll need
To verify with Self-Service, you’ll need:
- A smartphone with a camera
- Photo ID (U.S. driver's license or state ID, U.S. passport, or U.S. passport card)
- Social Security number
Get started
- Go to the website of the organization or agency you need to verify for, and select the ID.me button.
- Sign in to your existing ID.me Wallet or create a new wallet.
- Complete multi-factor authentication (MFA) or add MFA to protect your wallet.
- Consent to share your information with the organization, or if prompted, follow the steps below to verify.
Note: If you are using ID.me for work, follow the steps in Adding a work or business email to your ID.me Wallet to make sure you have both a work and personal email on your wallet.
Verify with Self-Service
-
Select your verification method (if available)
If given the option, select Self-Service. Some organizations allow you to choose between Self-Service or a short video call. -
Upload your document
Upload your U.S. driver's license or state ID. To use a passport or passport card, select Change document. Learn how to upload your documents. -
Take a video selfie
Take and submit a video selfie to verify that your face matches the photo on your ID. If your video selfie isn’t accepted, take another selfie using our video selfie best practices. -
Enter your personal information
Enter your phone number and Social Security number when prompted. You may need to enter your U.S. address. - Review your information, then select Yes to confirm its accuracy.
- On the Authorize screen, review the information the organization will receive and select Allow to consent to share the information.
Troubleshooting Self-Service
Verification issues
- I couldn’t upload my document: Visit Document upload troubleshooting
- My document was rejected: Visit Rejected documents
- My selfie didn’t work: Visit Video selfie troubleshooting
If you're unable to verify using Self-Service, you may need to Verify with a short video call.
Wallet issues
- I can’t sign in: Visit I can’t sign in to my ID.me Wallet
- I don’t have access to the email on my wallet: Visit Sign in if you can’t access your ID.me email
- I saw a “You have an existing wallet” message: Visit Multiple ID.me wallets
- My wallet was suspended: Visit Fix a suspended ID.me Wallet