The Idaho Department of Labor (Idaho DOL) works with ID.me to create a highly secure identity verification process that ensures you—and only you—will be able to access your benefits. ​​This article explains how to verify with ID.me for Idaho’s DOL.

Sign in to Idaho DOL

If you already have an ID.me Wallet, sign in:

1. Go to the Idaho Department of Labor Claimant Portal.
2. Select Sign in with ID.me.
3. Follow the prompts to sign in.  
4. If required, follow the prompts to provide any additional information.
5. From the Authorize screen, review the information that the Idaho DOL will receive and then select Allow to consent to share that information with them. Otherwise, follow the prompts to verify your identity.

I can’t sign in to my ID.me Wallet

• Changed your phone number? Visit I changed my phone number.
• Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
• Unsure of your sign-in issue? Visit I can’t sign in to my ID.me Wallet.

Verify for Idaho DOL

You can verify your identity for unemployment benefits in Idaho using Self-Service. For steps to verify your identity, visit Verifying your identity with Self-Service.

After you verify

If you verified with over a video call with a Video Chat Agent, follow these instructions to continue your application process:

1. Return to the Idaho Department Of Labor Unemployment Insurance portal.
2. Select File for Unemployment, under the “Unemployment section.” This will take you to the Idaho Unemployment Claimant Portal.
3. Select Sign in with ID.ME, and sign in using the email and password you gave ID.me.
4. Complete your multi-factor authentication with ID.me. Once complete, the system will redirect you to the Claimant Portal automatically.
5. Enter your information:
   1. If you are a new user - You will be prompted to complete a claimant profile. Enter the requested information and select Submit. The system will redirect you to the “File Claim” application. Proceed by answering the prompted questions and submit your claim.
   2. If you are a returning user - Review your profile and update your personal information. Select the Apply for Benefits tab, proceed by answering the prompted questions and submit your claim.

Who to contact for help

ID.me

ID.me can help if you have trouble with your wallet or verifying your identity. Common issues include:

• Signing in
• Uploading documents or selfies
• Fixing rejected documents

Idaho DOL

Idaho DOL can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:

1. Confirm your verification was successful
2. Confirm you shared your information with the organization
3. Review our best practices and sample messages of how to request help from an organization