This article explains how to verify your identity for an organization or agency using Self-Service. Verifying your identity with Self-Service usually takes 5-10 minutes and requires you to upload your identity document, enter the required personal information, and take a video selfie.
What you’ll need
To verify with Self-Service, you’ll need:
- A smartphone with a camera
- Photo ID (U.S. driver's license or state ID, U.S. passport, or U.S. passport card)
- Social Security number
Get started
- Go to the website of the organization or agency you need to verify for, and select the ID.me button.
- Sign in to your existing ID.me account or create a new account.
- Complete multi-factor authentication (MFA) or add MFA to protect your account.
- Consent to share your information with the organization, or if prompted, follow the steps below to verify.
Note: If you are using ID.me for work, follow the steps in setting up your ID.me account for work to make sure you have both a work and personal email on your account.
Verify with Self-Service
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Select your verification method (if available)
If given the option, select Self-Service. Some organizations allow you to choose between Self-Service or a short video call. -
Upload your document
Upload your U.S. driver's license or state ID. To use a passport or passport card, select Change document. Learn how to upload your documents. -
Take a video selfie
Take and submit a video selfie to verify that your face matches the photo on your ID. If your video selfie isn’t accepted, take another selfie using our video selfie best practices. -
Enter your personal information
Enter your phone number and Social Security number when prompted. You may need to enter your U.S. address. - Review your information, then select Yes to confirm its accuracy.
- On the Authorize screen, review the information the organization will receive and select Allow to consent to share the information.
Troubleshooting Self-Service
Verification issues
- I couldn’t upload my document: Visit Document upload troubleshooting
- My document was rejected: Visit Rejected documents
- My selfie didn’t work: Visit Video selfie troubleshooting
If you're unable to verify using Self-Service, you may need to Verify with a short video call.
Account issues
- I can’t sign in: Visit I can't sign in to my account
- I don’t have access to the email on my account: Visit Signing in if you can’t access the email address on your account
- I saw a “You have an existing account” message: Visit Multiple ID.me accounts
- My account was suspended: Visit Suspended account