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Verifying your identity with Self-Service

This article explains how to verify your identity for an organization or agency using Self-Service. Verifying your identity with Self-Service usually takes 5-10 minutes and requires you to upload your identity document, enter the required personal information, and take a video selfie.

What you’ll need

To verify with Self-Service, you’ll need:

  • A smartphone with a camera
  • Photo ID (U.S. driver's license or state ID, U.S. passport, or U.S. passport card)
  • Social Security number

Get started

  1. Go to the website of the organization or agency you need to verify for, and select the ID.me button.
  2. Sign in to your existing ID.me account or create a new account.
  3. Complete multi-factor authentication (MFA) or add MFA to protect your account.
  4. Consent to share your information with the organization, or if prompted, follow the steps below to verify. 
Note: If you are using ID.me for work, follow the steps in setting up your ID.me account for work to make sure you have both a work and personal email on your account.

Verify with Self-Service

  1. Select your verification method (if available)
    If given the option, select Self-Service. Some organizations allow you to choose between Self-Service or a short video call.
  2. Upload your document
    Upload your U.S. driver's license or state ID. To use a passport or passport card, select Change document. Learn how to upload your documents.
  3. Take a video selfie
    Take and submit a video selfie to verify that your face matches the photo on your ID. If your video selfie isn’t accepted, take another selfie using our video selfie best practices.
  4. Enter your personal information
    Enter your phone number and Social Security number when prompted. You may need to enter your U.S. address.
  5. Review your information, then select Yes to confirm its accuracy.
  6. On the Authorize screen, review the information the organization will receive and select Allow to consent to share the information.
    allow button to consent to share your information.png

Troubleshooting Self-Service 

Verification issues

If you're unable to verify using Self-Service, you may need to Verify with a short video call.

Account issues

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