New York and ID.me

The New York State Department of Labor (NYSDOL) works with ID.me to verify claimants requesting benefits and services online. This article explains how to verify your identity for the New York DOL.

If you’re verifying to update your NY.GOV account settings, go to Updating your NYSDOL account settings.

Sign in to NYSDOL

If you already have an ID.me account, sign in to your account:

1. Open the notification you received from NYSDOL to verify your identity and go to the website referenced in the message.
2. Select Verify with ID.me.
3. Enter your email address and password, then select Sign in.  
4. If required, follow the prompts to provide any additional information.
5. From the Authorize screen, review the information that NYSDOL will receive and then select Allow to consent to share that information with them. Otherwise, follow the prompts to verify your identity.

I can’t sign in to my ID.me account

• Changed your phone number? Visit I changed my phone number.
• Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
• Unsure of your sign-in issue? Visit I can’t sign in to my account.

Verify for NYSDOL

If you’ve never had an ID.me account, you’ll create an account before verifying your identity. After you create your account, you’ll choose how to verify:

• Self–Service: Upload your identity documents and a video selfie. This self-directed process usually takes 5-10 minutes and guides you through each step on your screen. For step-by-step instructions, visit Verifying your identity with Self-Service.
• In Person: Book an appointment and bring your identity documents and 'Registration Code' to an Identity Network Location at your scheduled time. If you choose the walk-in option, you can visit at your convenience. For step-by-step instructions, visit Verifying your identity in person.

Troubleshoot NYSDOL

I got a "Mismatched Information" error

The last step of ID.me’s verification is to grant permission to share your information with your state’s unemployment agency. When the information the unemployment agency has on file is different from the information you gave to ID.me, you may receive a “Mismatched Information” error.

The most common mismatch error is related to an email address. Make sure the primary email address on your ID.me account matches the email address on your unemployment account. If needed, update your ID.me email address.

If your email address matches at both sites, you may need to update your mailing address or phone number at the state unemployment site.

To update your email address in your NYSDOL account:

1. Visit New York’s Department of Labor page.
2. Log in to your account.
3. Select My Account Services to update your address, phone number and other information.
4. If necessary, sign into your ID.me account and allow consent for the changes.

I need to update my NY.gov account settings

To update your NY.GOV account settings for the NYSDOL, visit Updating your NYSDOL account settings.

Who to contact for help

ID.me

ID.me can help if you have trouble with your account or verifying your identity. Common issues include:

• Signing in to your account
• Uploading documents or selfies
• Fixing rejected documents

NYSDOL

For any questions after you complete the verification process, contact NYSDOL.