InfraGard and ID.me

ID.me works with InfraGard to verify owners and operators within critical infrastructure for the Federal Bureau of Investigation (FBI). This article explains how to verify your identity for InfraGard.

Sign in to Infragard

If you already have an ID.me account, sign in to your account:

1. Open the email you received from InfraGard and select Verify your identity.
2. Enter your email address and password, then select Sign in. 
3. If required, follow the prompts to provide any additional information.
4. From the Authorize screen, review the information that the Infragard will receive and then select Allow to consent to share that information with them.

I can’t sign in to my ID.me account

• Changed your phone number? Visit I changed my phone number.
• Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
• Unsure of your sign-in issue? Visit I can’t sign in to my account.

Verify for Infragard

If you’ve never had an ID.me account, you’ll create an account before verifying your identity. After you create your account, you’ll choose how to verify:

• Self–Service: Upload your identity documents and a video selfie. This self-directed process usually takes 5-10 minutes and guides you through each step on your screen. For step-by-step instructions, visit Verifying your identity with Self-Service.
• Video Call: Upload your identity documents, enter your personal information, then join an ID.me Video Chat Agent on a video call. The agent will compare you to the document you uploaded. For step-by-step instructions, visit Verifying with a short video call.

After you verify

Once your information has been shared, you’ll receive an email from InfraGard with instructions on activating your InfraGard account and signing in.

Who to contact for help

ID.me

ID.me can help if you have trouble signing in to your account or verifying your identity. Common issues include:

• Signing in to your account
• Uploading documents or selfies
• Fixing rejected documents

Infragard

Infragard can best help with questions and next steps after you complete the verification process. For example, you may have questions about your benefits or services. Before contacting them: 

1. Confirm your verification was successful
2. Confirm you shared your information with the organization
3. Review our best practices and sample messages of how to request help from an organization