The District of Columbia Department of Employment Services (DC DOES) works with ID.me to verify claimants requesting benefits and services online. ID.me provides secure digital identity verification to government agencies and other partners to make sure you-are-you. This article explains how to verify with ID.me for DC DOES.
About the verification process
The ID.me next-generation identity platform meets the highest federal standards for online identity proofing and authentication. During the verification process, you will be asked to share your information.
How to verify
Follow the steps below to verify your identity.
1. Visit DC DOES
To get started:
- For new claims, go to the DC DOES Initial Claims and follow the prompts to enter your information. If you previously submitted a claim, go to the DC DOES portal page.
- Scroll down and select File for Benefits. If you are filing a weekly claim, select Account Sign In and sign in to your DOES account. If you do not have a DOES account, you must create a new account.
- Follow the steps to complete the claim filing process.
- You will be required to verify your identity using ID.me.
2. Verify your identity
You can use Self-Service or a short video call to verify your identity for the DC DOES. For steps to verify your identity, visit Verifying your identity on a short video call.
If you have trouble verifying your identity with Self-Service or a short video call, you may need to verify by uploading additional documents and joining a video call.
3. Finish verification
To complete the verification process, remember to consent to share your information with DC DOES. How you do this depends on the verification method you use:
- Self-Service: After you confirm your information, select Allow to share your information.
- Video Chat Agent: Follow the steps in the email you receive after the video call to make sure you share your information with DC DOES.
Manage your ID.me account
After creating your ID.me account, you can also manage your account settings.
- Change or add email addresses to your account.
- Reset your password.
- If you can’t access your ID.me account email address, need to reset your password, or see an error message, visit I can't sign in to my account.
- Learn more about Getting started with multi-factor authentication.
- If you’re having trouble, visit Troubleshooting multi-factor authentication.
Who to contact for support
Who you need to contact for help depends on if you completed the verification process or not.
ID.me can help if you have trouble with the identity verification process. Common issues include:
- Account sign-in issues
- Uploading identification documents or selfies
- Fixing documents that were rejected
They can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:
- Confirm your verification was successful
- Confirm you shared your information with the partner
- Review our best practices and sample messages of how to request help from ID.me partners