Using ID.me’s secure portal

ID.me Support may ask you to upload a primary document through our secure portal to confirm ownership of your account. This article explains what document you’ll need to upload and how to submit the document using the ID.me secure portal.

What you’ll need

• Clear photos of the front and back of your primary document. 
• Common primary documents include: U.S. driver’s license, state ID, U.S. passport or passport card. If you don’t have any of those, find a list of other primary documents you can use.

Military IDs are not accepted

Military IDs are not currently accepted to confirm account ownership. Please submit an acceptable primary document instead. Uploading a military ID will delay the process and require you to submit additional documents.

Steps to submit your document

To submit your document:

1. Take photos of the front and back of your primary document. 
2. Confirm the photos are clear by reviewing our photo best practices.
3. Go to the secure portal link ID.me Support sent you via email.
4. In the “Your Email” field, enter the email address you’ve been using to communicate with ID.me Support.
5. Upload photos of the front and back of your primary document, then select Submit.
   
   

After submitting your document, an agent will respond to the original email you sent to ID.me Support, with next steps.