You’ll need to upload ID documents like a driver’s license, passport, or state ID to verify your identity with ID.me. This article walks you through each step, including how to take clear document photos and what to do if your upload is rejected.

Upload ID by Self-Service or video call

To upload documents using your smartphone:

1. Go to the website of the organization you need to access and select the ID.me button.
2. Sign in or create an ID.me Wallet
   Sign in if you already have a wallet; do not create another one. If you have never created an ID.me Wallet, create one using your personal email address. 
3. Select Self-Service or Video Call, if prompted.

4. Select the identity document you want to use.

   Tip: Driver’s License or State ID may be the default. To upload a passport or passport card, select Change document, then select the document you’d like to upload.
5. Select Take a photo, then follow the prompts to take and upload your photos. 

Upload ID before an extended video call

If you were unable to verify using Self-Service or on a short video call, you may be able to verify on an extended video call. You will upload additional identity documents and show your documents to an ID.me Video Chat Agent.

Upload ID documents using a smartphone

1. When prompted, choose which documents you’ll upload. For example, you may use Primary and secondary documents.
2. Answer questions to confirm that the information you previously entered matches the information on your documents.
3. Take photos of your documents
   1. Next to each document, select Choose image.

   2. Choose an existing image from your device or take a picture of the front and back (as applicable) of your documents.

      Note: You may need to grant permission to use your device’s camera.
   3. Answer questions about the documents you selected or took a picture of.
4. Select Continue to send your documents. Your document will be reviewed, then if approved, you’ll be prompted to join a video call.

Upload ID documents from a computer

1. When prompted, choose which documents you’ll upload to verify your identity. For example, you may use Primary and secondary documents.
2. Answer questions to confirm that the information you previously entered matches the information on your documents.
3. Take photos of your documents
   1. For documents you want to upload, select Choose Image, then upload your documents from your computer.

   2. For any remaining documents you want to take a picture of, select Take photo, then select Continue. You’ll enter your phone number and receive a text message to begin the process.

      Note: You may need to grant permission to use your device’s camera.
   3. Answer questions about the documents you selected or took a picture of.
4. Select Continue to send your documents. Your document will be reviewed, then if approved, you’ll be prompted to join a video call.

Take and upload clear photos of your ID

Position the document

• Use a dark surface: Place your document on a dark, plain surface to make it more visible.
• Avoid other objects: Ensure the photo is free of any other items, like pencils or pens.

Position your camera

• Match camera orientation: Align the camera's orientation with the document (vertical or horizontal).
• Take the photo straight on: Avoid angled shots.
• Capture the entire document: Ensure all four corners are visible and none of the document's information is covered or cropped out.

Check photo quality

Ensure that your document photo is clear and sharp, without any blurriness.

Fix upload issues or rejected ID documents

I couldn’t upload photos of my documents

If you weren’t able to successfully upload your document photos, visit Document upload troubleshooting.

My ID documents were rejected 

If you uploaded your documents but they weren’t approved, visit Rejected documents.