Acumen works with ID.me to verify your identity. This article explains how to use ID.me with Acumen.
Get started
Acumen requires that the email address on your Acumen account be on your ID.me account.
How you begin depends on whether you already have an ID.me account or need to create an ID.me account for the first time. Select the appropriate tab below for step-by-step instructions.
Do not create another account if you already have one. Instead, you’ll need to:
- Add your Acumen account email to your ID.me account
- Sign in to Acumen and consent to share your verified identity information
You may be required to provide additional information to verify your identity at a higher security standard depending on your previous verification method.
Add your Acumen account email and share your information
To add your Acumen account email and share your information:
- Go to ID.me My Account and sign in.
- From My Account, select Profile, then in the Email section, select +Add an email.
- Enter your Acumen account email address. If you want to label this email address as your “work” email, check the box next to "Work".
- Select Send confirmation. A confirmation message will be sent to the newly added email address.
Tip: If you don't receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email. - Select the link in the email to confirm this email address. After you have confirmed the email, it displays in the “Profile” tab of your account.
Sign in and share your information
To access Acumen:
- Log in to your Acumen account and when prompted, select Verify with ID.me.
- Sign in with your ID.me account and complete multi-factor authentication (MFA).
- From the Authorize screen, review the information that Acumen will receive and then select Allow to consent to share that information with them.
If you have never created an ID.me account, you need to:
- Create an ID.me account using your personal email address
- Add your Acumen account email to your ID.me account
- Verify your identity
Create an ID.me account
To help ensure you always have access to your ID.me account, create your ID.me account using your personal email address, then add your Acumen account email.
To create a new account:
- Go to ID.me My Account and select Create an ID.me account.
- Enter your personal email address and a strong password, then select Create account. Learn how to create a strong password.
- Follow the prompts to finish setting up your ID.me account and to confirm ownership of your email.
Add your Acumen account email to your ID.me account
To add your Acumen account email:
- From My Account, select Profile, then in the Email section, select +Add an email.
- Enter your Acumen account email address. If you want to label this email address as your “work” email, check the box next to "Work".
- Select Send confirmation. A confirmation message will be sent to the newly added email address.
Tip: If you don’t receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email. - Select the link in the email to confirm this email address.
After you have confirmed the email, it displays in the “Profile” tab of your account.
Verify for Acumen
To verify your identity:
- Go to Acumen and log in to your account.
- When prompted, select Verify with ID.me, then sign in to your ID.me account.
- Verify your identity. For step-by-step instructions, visit Verifying with Self-Service.
Note: You may need to take certain steps if you don’t have a Social Security number. To learn more, visit Using your Individual Taxpayer Identification Number (ITIN) to verify.
After ID.me verifies your identity, you will receive a confirmation message as a way to protect you from fraud.
Video Chat Agent
If there is an issue verifying your identity using self-service, you may need to complete your verification by uploading additional documents and joining a video call. Wait times can vary, but you can schedule a video call appointment at a time that’s convenient for you.
You will need to have two primary documents or one primary document and one secondary document to complete the process.
You may need to provide additional documentation:
- To prove your Social Security number or Individual Taxpayer Identification
- To prove your current address
- If your name has changed
You’ll need to present your physical documents on the video call.
Do you have multiple ID.me accounts?
If you already created a duplicate ID.me account using your work email address or another email address that you own, follow the steps in How to use an email address that’s on your duplicate account to make your email address available to add to your original ID.me account.
Get help
ID.me can help if you have trouble with the identity verification process. Common issues include:
- Account sign-in issues
- Uploading identification documents or selfies
- Fixing documents that were rejected
Acumen can best help with questions and next steps after you complete the verification process. For example, you may have questions about your benefits or services. Before contacting them:
- Confirm your verification was successful
- Confirm you shared your information with the organization
- Review our best practices and sample messages of how to request help from the organization you need to access