PharmaCord uses ID.me as a secure login so they can ensure that the person signing in to your account is really you and not someone pretending to be you. This article explains how to verify your identity for PharmaCord.

Sign in to Pharmacord

If you already have an ID.me account, sign in to your account:

1. From your ViiV healthcare site, select Sign in with ID.me.
2. Follow the prompts to sign in to your ID.me account.
3. If required, follow the prompts to provide any additional information.
4. From the Authorize screen, review the information that the Pharmacord will receive and then select Allow to consent to share that information with them.

I can’t sign in to my ID.me account

• Changed your phone number? Visit I changed my phone number.
• Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
• Unsure of your sign-in issue? Visit I can’t sign in to my account.

Verify for Pharmacord

If you’ve never had an ID.me account, you’ll create an account before verifying your identity using Self-Service. For step-by-step instructions, visit Verifying your identity with Self-Service.

Who to contact for help

ID.me 

ID.me can help if you have trouble signing in to your account or verifying your identity. Common issues include:

• Signing in to your account
• Uploading documents or selfies
• Fixing rejected documents

Pharmacord

Pharmacord can best help with questions and next steps after you complete the verification process. For example, you may have questions about your benefits or services. Before contacting them: 

1. Confirm your verification was successful
2. Confirm you shared your information with the organization
3. Review our best practices and sample messages of how to request help from an organization