PharmaCord uses ID.me as a secure login so they can ensure that the person signing in to your account is really you and not someone pretending to be you.
This article explains how to set up your ID.me account and verify your identity to use with PharmaCord.
Get started
From your ViiV healthcare site, select Sign in with ID.me.
How you continue depends on whether you already have an ID.me account or need to create an ID.me account for the first time.
Already have an account?
Do not create another account if you already have one. Instead, sign in to share your information.
- Select Sign In with ID.me, then sign in with your ID.me account and complete multi-factor authentication (MFA).
- If required, follow the prompts to provide any additional information. Continue to the Verify your identity section for more information.
- From the Authorize screen, review the information your organization will receive, and then select Allow to consent to share that information with them.
Creating an account for the first time?
If you have never created an ID.me account, you need to follow these steps:
- From the Sign In to ID.me screen, select Create an ID.me account.
- Enter your personal email address and a strong password, then select Create account. Learn how to create a strong password.
- Follow the prompts to finish setting up your ID.me account and to confirm ownership of your email.
- Set up a multi-factor authentication (MFA) method.
After creating an account and securing it with MFA, follow the steps below to verify your identity.
Verify your identity
To verify your identity for PharmaCord, you need to provide a valid ID document, a phone number and a selfie to verify your identity:
- Select the photo ID document that you want to submit from the list of available options: driver’s license or state-issued ID, passport, or passport card.
- Acknowledge and consent for ID.me to collect biometric data and personal information.
- Select a method to upload your document. You can enter your phone number to take a new photo with your smartphone, or upload an image from the device you are using.
- Select Yes to confirm your email and start the document upload process.
- Follow the prompts to upload your government-issued photo ID. Learn how to take photos of your documents.
- Take and submit a selfie.
- Enter your phone number and Social Security number. Learn why ID.me asks for your Social Security number.
- Review your information, then select Yes to confirm it is accurate. If something is inaccurate, select No and update your information. Your information will be reviewed before you can proceed.
- Finally, from the Authorize screen, review the information that the organization will receive and then select Allow to consent to share that information with them.
Do you have multiple ID.me accounts?
If you already created a duplicate ID.me account using your work email address or another email address that you own, follow the steps in Using an email address that’s on your duplicate account to make your email address available to add to your original ID.me account.
For more information on duplicate accounts, visit Duplicate account.
Get help
Who you need to contact for help depends on if you completed the verification process or not.
ID.me
ID.me can help if you have trouble with the identity verification process. Common issues include:
PharmaCord
They can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:
- Confirm your verification was successful
- Confirm you shared your information with the organization
- Review our best practices and sample messages of how to request help from the organization you need to access.