Several factors may cause your military verification attempt to be unsuccessful. This article explains issues you may have and how to fix them.
Information not accepted
The personal or military information you enter during the military verification process may not match the records we use for verification. To get verified, we recommend you upload acceptable military documentation.
Documents were rejected
If the documents you upload during verification were rejected, we will send you an email with details about why they weren’t accepted. Make sure the document you upload:
- Uses our document photo best practices.
- Includes, at a minimum, your first name, last name, and military status.
- Matches the document type you chose. For example, if you chose Military pay stub as the document type, make sure you uploaded a clear image of your recent pay stub.
- Has all of the information needed for verification. This varies based on the document you choose to upload.
Expired Community card
Who to contact
If you continue to have issues verifying your military status, contact ID.me Support for more help.