Tips and best practices for selecting and uploading acceptable identity documents can be found here.

ID.me has partnered with the state of Georgia to help verify your identity for unemployment insurance (UI). (For more information on our partnership, click here.)

Identity verification with ID.me is only required if you have been locked out of your My UI portal.

To verify your identity:

1. Click here to verify your identity with ID.me.

The link will take you to a page on GDOL. Then click on the green "Verify with ID.me" button. You can also go to your My UI portal and enter your Social Security number to access the same site.

2. You will be directed to the ID.me sign-in page.

You can sign in to your existing ID.me account, or create a new one.

Step 1.gif

3. Confirm your email address.

4. Select a multi-factor authentication option.

Step 3.gif

5. Verify your identity.

Next, either answer questions about your credit history or verify your identity with a driver’s license, state ID, passport, or passport card.

You can take a photo with your mobile device or upload from your computer.

LOA3 Answer Security Questions_part 1.gif

6. If you chose to take a photo with your device, follow the onscreen prompts.

You'll be asked to input your phone number. ID.me will send you a text message with a link to your smartphone to take photos of your ID.

If you don't have a smartphone, click here to learn how to verify your identity without a smartphone.

Step 4b_3.gif

7. Enter all other requested information, including your Social Security number.

Step 8 (Social Security).gif

8. Review and confirm to make sure all your information is accurate.

Then click "Continue" at the bottom of the screen.

After ID.me verifies your identity, you will receive a confirmation text message as a way to protect you from fraud. To learn more about this text message, click here.

Step 9 (Confirm Identity).gif

9. At the end of the process, be sure to click "Allow and continue."

This step shares your identity information with GDOL.

Step 10 (Allow and Continue).gif

Trusted Referee

If you are not able to complete the verification process due to an issue with your documentation, you will be routed to verify your identity over a video call with a Trusted Referee. Wait times may vary. You will need to show your identity documents to a Trusted Referee along with a selfie (a photo of yourself) to complete your verification.

After you've completed your verification with a Trusted Referee, follow the steps below to continue with your claim:

Return to the GDOL site.
Log in to your agency account.
Provide your ID.me credentials when prompted.
Follow the steps for GDOL, then click to Allow them to use your verified identity information.

What's Next

After you have verified your identity, either online or with the help of an ID.me Trusted Referee, you will receive another email from the GDOL within 3 days that provides specific instructions on how to unlock your account and reset your PIN. (You may need to check your spam/junk email folder for this message.)

If you have questions after you have successfully verified your identity, click here to contact GDOL.

For more on how to create your ID.me account and verify your identity, watch the video below.