Arizona DES - How do I verify my identity for Arizona Pandemic Unemployment Assistance (PUA)?

For tips and best practices for selecting and uploading acceptable identity documents, click here.

ID.me has partnered with the state of Arizona to help verify your identity. Identity verification is a requirement for all claimants receiving Pandemic Unemployment Assistance (PUA).

If you are filing an initial claim or weekly certification in the PUA Portal:

1. Once you click the link to file a weekly certification or initial claim, you will see a page with instructions for verifying your identity, including a link directing you to ID.me. Follow this link to verify your identity with ID.me.

2. You will be directed to the ID.me sign-in page.

You can sign in to your existing ID.me account, or create a new one.

 

 

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3. Confirm your email address.

 

 

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4. Select a multi-factor authentication option.

 

 

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5. Verify your identity.

Select Driver's license or state ID, Passport, or Passport card to upload.

You can take a photo with your mobile device or upload from your computer. 

 

 

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6. If you chose to take a photo with your device, follow the onscreen prompts.

You'll be asked to input your phone number. ID.me will send you a text message with a link to your smartphone to take photos of your ID.

If you don't have a smartphone, click here to learn how to verify your identity without a smartphone. 

 

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7. When prompted, take and submit a selfie.

 

 

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8. Enter all other requested information, including your Social Security number.

 

 

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9. Review and confirm to make sure all your information is accurate.

Then click "Continue" at the bottom of the screen. 

After ID.me verifies your identity, you will receive a confirmation text message as a way to protect you from fraud. To learn more about this text message, click here. 

 

 

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10. At the end of the process, be sure to click "Allow and continue."

This step shares your identity information with DES.

 

 

 

 

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If you received a notice from DES directing you to a URL to verify your identity with ID.me:

  1. Click the link provided in the notice to verify your identity with ID.me.
  2. Follow the prompts to either log in to your existing ID.me account, or create a new one.
  3. Confirm your email address.
  4. Select and set up the multi-factor authentication option of your choice.
  5. Next, either answer questions about your credit history or verify your identity with a driver’s license, state ID, passport, or passport card.
  6. Enter all other requested information, including your Social Security number.
  7. At the end of the process, be sure to click Allow and continue. This step shares your identity information with DES.

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Trusted Referee

If you are not able to complete the verification process due to an issue with your documentation, you will be routed to verify your identity over a video call with a Trusted Referee. Wait times may vary. You will need to show your identity documents to a Trusted Referee along with a selfie (a photo of yourself) to complete your verification. 

Click here to learn more about Trusted Referee.

After you've completed your verification with a Trusted Referee, follow the steps below to continue with your claim:

  1. Return to the Arizona DES site.
  2. Log in to your agency account.
  3. Provide your ID.me credentials when prompted.
  4. Follow the steps for Arizona DES, then click to Allow them to use your verified identity information.

If you are able to complete identity verification online, Arizona DES will reach out to you directly if any further action is necessary.

For more on how to create your ID.me account and verify your identity, watch the video below.

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