Need to verify your identity for Arizona unemployment insurance? The Arizona Department of Economic Security (DES) works with ID.me to verify who you are so you can securely access and manage your benefits. This article walks you through signing in, verifying, and troubleshooting your ID.me Wallet.

Log in to Arizona DES with ID.me

If you already have an ID.me Wallet, sign in:

1. Go to the DES UI site.
2. If you’re applying for unemployment insurance benefits for the first time, select Apply for UI. For weekly claims, select File Weekly Claim. 
3. During the application process, you’ll see instructions to verify your identity. Select the link and you’ll be automatically directed to the ID.me sign-in page.
4. Follow the prompts to sign in. 
5. If required, follow the prompts to provide any additional information.
6. From the Authorize screen, review the information that Arizona DES will receive and then select Allow to consent to share that information with them. Otherwise, follow the prompts to verify your identity.

I can’t sign in to my ID.me Wallet

• Changed your phone number? Visit I changed my phone number.
• Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
• Unsure of your sign-in issue? Visit I can’t sign in to my ID.me Wallet.

Verify for Arizona DES with ID.me

You can verify your identity for unemployment benefits in Arizona using Self-Service. For steps to verify your identity, visit Verifying your identity with Self-Service.

After you verify your identity, you can sign in to your Arizona DES account to view and manage your benefits.

After you verify

If you had trouble verifying with Self-Service and verified over a video call with a Video Chat Agent, there are a few steps you still need to take. Please follow these steps to continue your application process:

1. Go to the DES UI site.
2. Select Apply for UI Benefits, then select Apply Online.
3. Choose a language, then select Proceed.
4. Select File a Claim.
5. Answer the prompts and select Proceed.
6. Enter your information and select Continue.
7. Select Verify with ID.me, and sign in.
8. Select Allow to share your verified identity information.

After you verify your identity, you can sign in to your Arizona DES account to view and manage your benefits.

Who to contact for help with Arizona DES

ID.me

ID.me can help if you have trouble with your wallet or verifying your identity. Common issues include:

• Signing in
• Uploading documents or selfies
• Fixing rejected documents

Arizona DES

Arizona DES can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:

1. Confirm your verification was successful
2. Confirm you shared your information with the organization
3. Review our best practices and sample messages of how to request help from an organization