Arizona and ID.me – ID.me Help Center

The Arizona Department of Economic Security (DES) works with ID.me to help verify your identity for unemployment insurance (UI). This way, you—and only you—will be able to access your benefits. This article explains how to verify with ID.me for unemployment insurance in Arizona.

Sign in to Arizona DES

If you already have an ID.me account, sign in to your account:

Go to the DES UI site.
If you’re applying for unemployment insurance benefits for the first time, select Apply for UI. For weekly claims, select File Weekly Claim.
During the application process, you’ll see instructions to verify your identity. Select the link and you’ll be automatically directed to the ID.me sign-in page.
Enter your email address and password, then select Sign in.
If required, follow the prompts to provide any additional information.
From the Authorize screen, review the information that Arizona DES will receive and then select Allow to consent to share that information with them. Otherwise, follow the prompts to verify your identity.

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Verify for Arizona DES

You can verify your identity for unemployment benefits in Arizona using Self-Service. For steps to verify your identity, visit Verifying your identity with Self-Service.

After you verify your identity, you can sign in to your Arizona DES account to view and manage your benefits.

After you verify

If you had trouble verifying with Self-Service and verified over a video call with a Video Chat Agent, there are a few steps you still need to take. Please follow these steps to continue your application process:

Go to the DES UI site.
Select Apply for UI Benefits, then select Apply Online.
Choose a language, then select Proceed.
Select File a Claim.
Answer the prompts and select Proceed.
Enter your information and select Continue.
Select Verify with ID.me, and sign in to your ID.me account.
Select Allow to share your verified identity information.

After you verify your identity, you can sign in to your Arizona DES account to view and manage your benefits.

Who to contact for help

ID.me

ID.me can help if you have trouble with your account or verifying your identity. Common issues include:

Arizona DES

Arizona DES can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:

Confirm your verification was successful
Confirm you shared your information with the organization
Review our best practices and sample messages of how to request help from an organization