Veterans Affairs and ID.me – ID.me Help Center

The Department of Veteran Affairs (VA) works with ID.me to verify the identity of VA users requesting information online. ID.me provides secure digital identity verification to government agencies and healthcare providers to make sure you are you—and not someone pretending to be you. This article explains how to verify your identity for the VA.

Before you verify

You will need a phone number in your name OR a government-issued photo ID, like a driver’s license, state ID, passport or passport card to verify your identity.
If you created an ID.me account in the past, sign in to that account instead of creating a new one. It’s not possible to have more than one verified ID.me account.

1. Sign in to the VA

When accessing the Department of Veteran Affairs online, you can sign in with your ID.me account, DS Login, My HealtheVet account or with Login.Gov.

To sign in to the VA with your ID.me account:

Go to VA.gov and select Sign in.
Select ID.me.
Enter your email address and password, then select Sign in. Or, sign in using a social media or third-party account. If you don’t have an ID.me account, select Create an account to get started.
If you are creating an account, you will be asked to accept the ID.me Terms of Service and Privacy Policy, confirm your email address and set up multi-factor authentication (MFA).

To sign in to the VA with your DS Logon:

Go to VA.gov and select Sign in.
Select DS Logon.
Enter your DS Logon username and password, then select Login. You’ll be taken to the ID.me sign-in page.
Sign in with your email and password or create an ID.me account if you don’t already have one, then confirm your email address.
Set up multi-factor authentication (MFA).

To sign in to the VA online with your My HealtheVet:

Go to VA.gov and select Sign in.
Select My HealtheVet.
Enter your My HealtheVet User ID and password, then select Sign in. You’ll be taken to the ID.me sign-in page.
Sign in with your email and password or create an ID.me account if you don’t already have one, then confirm your email address.
Set up multi-factor authentication (MFA).

2. Verify for the VA

You can verify your identity for Veterans Affairs by uploading a photo of a government-issued photo ID or by answering questions about your financial history. Review the sections below for steps on each verification method:

Note: If you’ve already verified your identity with ID.me in the past, you may not need to verify again. This depends on the requirements of the partner you verified for in the past. If your existing ID.me account meets the policy requirements for the VA, continue to step 3 to confirm your information.

To verify your identity using a phone number in your name:

Select Answer questions on your credit history.
Enter your full name, Social Security Number, date of birth, phone number and address, and confirm the information you entered is correct.
Answer multiple-choice questions regarding your financial history and select Continue.

Note: This is not a credit inquiry. For more information, visit Does ID.me look at my credit history?

To verify your identity with a government-issued photo ID:

Select the government ID you want to upload. You may choose to upload a driver’s license, state ID, passport or passport card.
Follow the prompts to upload a photo of your government-issued ID. You can submit a photo of the document with your smartphone or upload one from your computer.
Confirm that the information on your ID is clearly legible in the photo and select Continue.

3. Confirm your information

After you complete your identity verification, you’ll need to confirm your information:

Review the details and make sure that they are correct.

Note: If you see something that is incorrect, select No and you will be taken back to the verifications option screen. If you make edits to your information, you may be prompted to join a video call with an ID.me Trusted Referee.
Select the checkbox for the Fair Credit Reporting Act (FCRA), then select Yes.
Select Allow to send the information that was just verified to the VA. If you select Deny, your access to the Veterans Affairs website will be limited.

After you verify

After you verify your ID.me account with the VA, you can sign in by selecting Sign in with ID.me.

You can also manage your ID.me account and settings.

Manage your ID.me account

Change or add email addresses to your account
Reset your password
Manage your account settings

Manage multi-factor authentication

Learn more about Getting started with multi-factor authentication.
If you’re having trouble, visit Troubleshooting multi-factor authentication.