If you see a message like “You have an existing ID.me account” or “Duplicate account,” it means you've already verified your identity with a different ID.me account. You can only have one verified account. This article explains how to sign in to your verified account, fix sign-in issues, or merge accounts if the option is available.

Can I merge my ID.me accounts?

You can only merge accounts if you see a 'Merge accounts' button. Not everyone has this option, and ID.me Support cannot merge accounts for you.

• If you see the Merge accounts button and recognize the email, select it and follow the prompts.
• If you don’t see the option, continue to the next section to sign in with your verified account.

How to sign in with your verified account

If you get a ‘You have an existing ID.me account’ message, sign in to your verified account:

1. Check the email hint on the screen
   Does it match an email you’ve used before (work, personal, school, etc.)? This is the email you need to sign in with.
   
2. If you recognize the email, select Sign in with the existing account.
3. Enter the email address from the email hint, then your password.
4. Select Continue and follow the prompts.

I can’t sign in to my verified account

• Lost access to your email? Visit Signing in if you can’t access the email address on your account.
• Changed your phone number? Visit I changed my phone number.
• Not sure what the sign-in issue is? Visit I can’t sign in to my account.

I want to use the email on my other account

Do you want to use the email from your other (non-verified) account on your verified account? Follow the steps in Using the email I want when it's on another account.

I keep getting the "You have an existing account" message

This usually means you’re signed in to your other (non-verified) account and trying to verify again. To fix it:

1. Select Return to sign in or go to the ID.me sign-in page.
2. Enter the email address that was shown in the ‘You have an existing account’ email hint, then select Continue.
3. Enter your password, select Continue, then follow the prompts.

I don’t recognize the email address

If you don’t recognize the email in the email hint, or don’t remember creating the verified account, Contact ID.me Support.