The New York State Department of Labor (NYS DOL) works with ID.me to verify claimants requesting benefits and services online. ID.me provides secure digital identity verification to government agencies and other partners to make sure you are you—and not someone pretending to be you.
If you’re verifying to update your NY.GOV account settings, go to Updating your NYSDOL account settings.
About the verification process
The ID.me next-generation identity platform meets the highest federal standards for online identity proofing and authentication. During the verification process, you will be asked to share your information.
How to verify
For steps to verify with the New York Department of Labor, visit Verifying for the New York Department of Labor.
Manage your ID.me account
After creating your ID.me account, you can also manage your account settings.
- Change or add email addresses to your account.
- Reset your password.
- If you can’t access your ID.me account email address, need to reset your password, or see an error message, visit I can't sign in to my account.
- Learn more about Getting started with multi-factor authentication.
- If you’re having trouble, visit Troubleshooting multi-factor authentication.
Who to contact for support
Who you need to contact for help depends on if you completed the verification process or not.
ID.me can help if you have trouble with the identity verification process. Common issues include:
- Account sign-in issues
- Uploading identification documents or selfies
- Fixing documents that were rejected
They can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:
- Confirm your verification was successful
- Confirm you shared your information with the partner
- Review our best practices and sample messages of how to request help from ID.me partners