FloridaCommerce and ID.me

FloridaCommerce works with ID.me to create a highly secure identity verification process that ensures you—and only you—will be able to access your benefits. ID.me does not approve unemployment claims or distribute funds to claimants. This article explains how to verify your identity for FloridaCommerce.

Sign in to FloridaCommerce

If you already have an ID.me Wallet, sign in:

Visit FloridaCommerce and sign in to your RECONNECT account.
At the prompt to verify your identity, select Continue.
Sign in to ID.me with your user name and password.
If required, follow the prompts to provide any additional information.
Review the information FloridaCommerce will receive select Allow to consent to share your information with them.

I can’t sign in to my ID.me Wallet

Changed your phone number? Visit I changed my phone number.
Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
Unsure of your sign-in issue? Visit I can’t sign in to my ID.me Wallet.

Verify for FloridaCommerce

If you’ve never had an ID.me Wallet, you’ll create one before verifying your identity. After you create it, you’ll choose how to verify:

Self–Service: Upload your identity documents and a video selfie. This self-directed process usually takes 5-10 minutes and guides you through each step on your screen. For step-by-step instructions, visit Verifying your identity with Self-Service.
Video Call: Upload your identity documents, enter your personal information, then join an ID.me Video Chat Agent on a video call. The agent will compare you to the document you uploaded. For step-by-step instructions, visit Verifying with a short video call.

After you verify

After you verify your identity:

Return to the FloridaCommerce and sign in to your RECONNECT account.
Sign in to ID.me with your user name and password.
Review the information FloridaCommerce will receive select Allow to consent to share your information with them.

Troubleshoot FloridaCommerce

“This ID.me account has been used to verify another account” error

After you verify your identity using ID.me and share your information with FloridaCommerce, you may see this error: “This ID.me account has been used to verify another account.”

This error message is from FloridaCommerce, indicating that you have more than one account. It’s not possible for ID.me to fix this issue. Since the error is coming from FloridaCommerce, you must send them an email or call 1-833-352-7759 for next steps.

I am locked out of my FloridaCommerce account

If you have successfully verified your identity through ID.me but still have an error message regarding your claim, visit Unlocking your FloridaCommerce account.

Who to contact for help

ID.me

ID.me can help if you have trouble with your wallet or verifying your identity. Common issues include: