Need to log in to InfraGard? This article shows how to sign in or verify your identity using IDMe, including what to do if you're having trouble. Get step-by-step instructions to access the InfraGard portal quickly and securely.

Sign in to Infragard with IDMe

How you sign in depends on whether or not you already have an InfraGard account.

I have an InfraGard account

If you already have an IDMe and InfraGard account, sign in:

1. Go to the InfraGard Member Login page.
2. Select Sign in with IDMe. 
3. Follow the prompts to sign in to your IDMe Wallet.
4. If required, follow the prompts to provide any additional information.
5. From the Authorize screen, review the information that the InfraGard will receive and then select Allow to consent to share that information with them.

I don't have an InfraGard account

If you don’t have an InfraGard account:

1. Apply through their official application process.
2. Once you're approved, you'll receive a registration email from InfraGard.
3. Select the link in the registration email.

I can’t sign in to my IDMe Wallet

• Changed your phone number? Visit I changed my phone number.
• Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
• Unsure of your sign-in issue? Visit I can’t sign in to my IDMe Wallet.

Verify for InfraGard with IDMe

If you’ve never had an IDMe Wallet, you’ll create one before verifying your identity. After you create it, you’ll choose how to verify:

• Self–Service: Upload your identity documents and a video selfie. This self-directed process usually takes 5-10 minutes and guides you through each step on your screen. For step-by-step instructions, visit Verifying your identity with Self-Service.
• Video Call: Upload your identity documents, enter your personal information, then join an IDMe Video Chat Agent on a video call. The agent will compare you to the document you uploaded. For step-by-step instructions, visit Verifying with a short video call.

After you verify

Once your information has been shared, you’ll receive an email from InfraGard with instructions on activating your InfraGard account and signing in.
 

Who to contact for help for Infragard

IDMe

IDMe can help if you have trouble signing in to your wallet or verifying your identity. Common issues include:

• Signing in
• Uploading documents or selfies
• Fixing rejected documents

InfraGard

InfraGard can best help with questions and next steps after you complete the verification process. For example, you may have questions about your benefits or services. Before contacting them: 

1. Confirm your verification was successful
2. Confirm you shared your information with the organization
3. Review our best practices and sample messages of how to request help from an organization