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  2. Account Management
  3. Creating an ID.me Account

I can't confirm my email address

You may need to confirm your email address when creating an ID.me account and before verifying your identity. This article explains what to do if you didn’t receive the confirmation email or have trouble confirming your email address. 

I didn’t receive a confirmation email

It can take up to 10 minutes to receive the confirmation email. If it’s not in your inbox, check your spam and junk folders.

Tip: To help ensure you receive emails from ID.me, add hello@id.me to your email contacts.

To resend an email confirmation, select Resend email in the “Confirm Your Email Address” window.

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“Confirm your email” button didn’t work

If you select Confirm your email and nothing happens, enter the 6-digit code into the browser where you are prompted to confirm your email.

Not being able to select Confirm your email may be related to your browser. To troubleshoot your browser:

  • Clear your browser's cache and cookies, then try to confirm your email again. 
  • Update your browser, since we recommend using the latest version.
  • Try a different browser. For example, if confirming your email didn’t work on Chrome, try Firefox or Safari.

Expired links

Links expire 15 minutes after the confirmation email is sent. If you request a new confirmation email, make sure you select the most recent link. When you request a new link, all previous confirmation links become invalid. If your link has expired, return to the partner website to request a new one.

If you are using an email client or forwarding service like Microsoft Outlook or Mozilla Thunderbird, try signing in to your inbox directly.

Requested multiple links

If you already requested a link, allow at least five minutes before requesting another link. You may receive multiple emails with multiple links. In this case, ensure you delete all older links before attempting confirmation again.

Check your email server 

If you provided a business or government email address, security and/or firewall settings may be blocking the message. If this is the case, we recommend using a personal email address instead. Create a new ID.me account using a personal email address or contact ID.me Support for more help.