If you are having trouble receiving the email confirmation code or you never receive a code, this is likely due to one of three issues:
1) Your browser is having incompatibility issues
Sometimes, an out-of-date or incompatible internet browser can affect the ID.me application. Update your current browser or try using a different browser altogether when you verify with us. If you are on mobile, you can also try completing your verification on a desktop or laptop computer.
2) Your email server may be blocking the confirmation email
This issue is typical for business and government email addresses due to the security and firewall settings on the account. If this is the case, we recommend using a personal email address instead of a work address.
The confirmation code is automatically sent to the email address on the account and can not be redirected to another email address. We are also unable to manually send the confirmation codes. The "Welcome to ID.me Wallet" email you received on the date you registered with ID.me also contains a link to confirm your email address.
You can update your ID.me account email address to a personal email address by selecting "Account" in your ID.me settings.
3) Your confirmation code expired
If you received an error message stating, "The code you entered didn't match the last code we sent you," it's possible that you left the page where you need to enter the code or the code you are entering has expired. Be sure to enter the most recent code we sent. Once a new code is issued, all previously requested codes are invalidated.
