If you are having trouble receiving the email confirmation code or you never receive a code, try one of the following solutions:

Has the link expired?

Each link is valid for up to 15 minutes. You may have already confirmed your email address or the code you are using may have expired. Be sure to use only the most recent link we sent. Once a new link is sent, all previously requested codes are invalid. If you are using an email client or forwarding service like Microsoft Outlook or Mozilla Thunderbird, try signing in to your inbox directly. (You can always return to the partner website and request a new link.)

Check your browser

Try clearing your browser's cookies and browsing history. Also, make sure your browser is updated to the latest version.

Check your email server

If you provided a business or government email address, security and/or firewall settings may be blocking the message. If this is the case, we recommend using a personal email address instead. To update your email address, visit the Profile tab on your ID.me My Account page.