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National Practitioner Data Bank’s Report Response Service and ID.me

The National Practitioner Data Bank (NPDB) works with ID.me to provide authentication and identity verification through the Health and Human Services (HHS) External User Management System (XMS).

This article explains how to use ID.me to view your report online using the NPDB's Report Response Service (RRS). 

Get started

How you begin depends on whether you already have an ID.me Wallet or need to create one for the first time.

Already have an ID.me Wallet?

Do not create another wallet if you already have one. Instead, you’ll need to:

  • Add your work email to your existing wallet
  • Sign in to the NPDB Data Bank Report Response Service and consent to share your verified identity information

Add your work email address

To add your work email address:

  1. Go to ID.me My Wallet and sign in.
  2. From My Wallet, select Profile, then in the Email section, select Add an email.
    Screenshot of email settings with arrow pointing to option to add an additional email address
  3. Enter your work email address. If you want to label this email address as your work email, check the box next to "Work".

  4. Select Send confirmation. A confirmation message will be sent to your work email.
    Screenshot of email entry form with arrow pointing to Send confirmation button to verify new address

    Tip: If you don't receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email.
  5. Select the link in the email to confirm this email address.
    Screenshot of email asking user to confirm their email address by clicking a button

After you have confirmed the email, it displays in the “Profile” tab.

Sign in and share your information

To access NPDB:

  1. Go to the Report Response Sign-in page, then select Sign in.
  2. Sign in with your ID.me Wallet and complete multi-factor authentication (MFA).
  3. If required, follow the prompts to provide any additional information.
  4. From the Authorize screen, review the information that HHS XMS will receive, then select Allow to consent to share that information with them.
  5. Return to the NPDB's Report Response Service (RRS) workflow. If you received a notification letter from the NPDB, use the information from the letter to complete the Account Information form.

Creating an ID.me Wallet for the first time?

If you have never created an ID.me Wallet, you need to:

  • Create one using your personal email address
  • Add your work email

Create an ID.me Wallet

To help ensure you always have access to your wallet, use your personal email address, then add your work email.

To create a new wallet:

  1. Go to ID.me My Wallet and select Create a wallet.
  2. Enter your personal email address and a strong password, then select Create wallet. Learn how to create a strong password.
  3. Follow the prompts to finish setting up your ID.me Wallet and to confirm ownership of your email.

Add your work email

To add your work email:

  1. From My Wallet, select Profile, then in the Email section, select +Add an email.

Screenshot of email settings with arrow pointing to option to add an additional email address

  1. Enter your work email address. If you want to label this email address as your work email, check the box next to "Work".

  2. Select Send confirmation. A confirmation message will be sent to your work email address.
    Screenshot of email entry form with arrow pointing to Send confirmation button to verify new address

    Tip: If you don’t receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email.
  3. Select the link in the email to confirm this email address.
    Screenshot of email asking user to confirm their email address by clicking a button

After you have confirmed the email, it displays in the “Profile” tab.

Access NPDB

To access NPDB, go to the Report Response Sign-in page, then select Sign in and follow the prompts to verify your identity.

Verify your identity

To verify your identity for NPDB, use one of the following methods:

Self-Service

Upload a driver’s license, state ID, passport, or passport card and then take a selfie. This self-directed process guides you through each step on your screen, allowing you to complete your identity verification independently and at your own pace.

For steps to verify, visit Verifying with Self-Service.

Video Call

Upload a government-issued photo ID, enter your personal information, then join a video call with a live agent. The agent then compares you to your identity document. 

For steps to verify, visit Verifying with a Short Video Call.

In Person

Book an appointment, then take your identity documents and QR code to a retail location to complete your identity verification.

For step-by-step instructions, visit Verifying your identity in person.

Troubleshooting

Visit the articles below if you're having trouble with your ID.me Wallet. 

Get help

Who you need to contact for help depends on if you completed the verification process or not. 

ID.me

ID.me can help if you have trouble with the identity verification process. Common issues include: 

NPDB

Visit the NPDB's Check Your Report Help page for more information.

Contact the NPDB's Customer Service Center if you need help to view or respond to your report.

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