The National Practitioner Data Bank (NPDB) works with ID.me to provide authentication and identity verification through the Health and Human Services (HHS) External User Management System (XMS).
This article explains how to use ID.me to view your report online using the NPDB's Report Response Service (RRS).
Get started
How you begin depends on whether you already have an ID.me account or need to create an ID.me account for the first time.
Already have an ID.me account?
Do not create another account if you already have one. Instead, you’ll need to:
- Add your work email to your ID.me account
- Sign in to the NPDB Data Bank Report Response Service and consent to share your verified identity information
Add your work email address
To add your work email address to your ID.me account:
- Go to ID.me My Account and sign in.
- From My Account, select Profile, then in the Email section, select +Add an email.
- Enter your work email address. If you want to label this email address as your work email, check the box next to "Work".
- Select Send confirmation. A confirmation message will be sent to your work email.
Tip: If you don't receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email. - Select the link in the email to confirm this email address.
After you have confirmed the email, it displays in the “Profile” tab of your account.
Sign in and share your information
To access NPDB:
- Go to the Report Response Sign-in page, then select Sign in.
- Sign in with your ID.me account and complete multi-factor authentication (MFA).
- If required, follow the prompts to provide any additional information.
- From the Authorize screen, review the information that HHS XMS will receive, then select Allow to consent to share that information with them.
- Return to the NPDB's Report Response Service (RRS) workflow. If you received a notification letter from the NPDB, use the information from the letter to complete the Account Information form.
Creating an ID.me account for the first time?
If you have never created an ID.me account, you need to:
- Create an ID.me account using your personal email address
- Add your work email to your ID.me account
- Access NPDB
- Verify your identity
Create an ID.me account
To help ensure you always have access to your ID.me account, create your ID.me account using your personal email address, then add your work email.
To create a new account:
- Go to ID.me My Account and select Create an ID.me account.
- Enter your personal email address and a strong password, then select Create account. Learn how to create a strong password.
- Follow the prompts to finish setting up your ID.me account and to confirm ownership of your email.
Add your work email to your account
To add your work email:
- From My Account, select Profile, then in the Email section, select +Add an email.
- Enter your work email address. If you want to label this email address as your work email, check the box next to "Work".
- Select Send confirmation. A confirmation message will be sent to your work email address.
Tip: If you don’t receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email. - Select the link in the email to confirm this email address.
After you have confirmed the email, it displays in the “Profile” tab of your account.
Access NPDB
To access NPDB, go to the Report Response Sign-in page, then select Sign in and follow the prompts to verify your identity.
Verify your identity
To verify your identity for NPDB, you can use our Self-Service or Video Chat pathway.
Self-Service
Upload a driver’s license, state ID, passport, or passport card and then take a selfie. This self-directed process guides you through each step on your screen, allowing you to complete your identity verification independently and at your own pace.
For steps to verify, visit Verifying with Self-Service.
Video Call
Upload a government-issued photo ID, enter your personal information, then join a video call with a live agent. The agent then compares you to your identity document.
For steps to verify, visit Verifying with a Short Video Call.
Troubleshooting
Visit the articles below if you're having trouble with your ID.me account.
Account
Multi-factor authentication
Do you have multiple ID.me accounts?
If you already created a duplicate ID.me account using your work email address or another email address that you own, follow the steps in How to use an email address that’s on your duplicate account to make your email address available to add to your original ID.me account.
For more information on duplicate accounts, visit What to do if you have a duplicate account.
Get help
Who you need to contact for help depends on if you completed the verification process or not.
ID.me
ID.me can help if you have trouble with the identity verification process. Common issues include:
NPDB
Visit the NPDB's Check Your Report Help page for more information.
Contact the NPDB's Customer Service Center if you need help to view or respond to your report.