The National Practitioner Data Bank (NPDB) works with ID.me to provide authentication and identity verification through the Health and Human Services (HHS) External User Management System (XMS).

This article explains how to enable your NPDB account to use multi-factor authentication (MFA) and to verify your identity.

Get started

How you begin depends on whether you already have an ID.me Wallet or need to create an one for the first time.

Already have a wallet?

Do not create another wallet if you already have one. Instead, you’ll need to:

• Add your work email
• Enable MFA and share your information

Add your work email address

To add your work email address:

1. Go to ID.me My Wallet and sign in.
2. From My Wallet, select Profile, then in the Email section, select Add an email.
   
3. Enter your work email address. If you want to label this email address as your work email, check the box next to "Work".

4. Select Send confirmation. A confirmation message will be sent to your work email.
   

   Tip: If you don't receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email.
5. Select the link in the email to confirm this email address.
   

After you have confirmed the email, it displays in the “Profile” tab.

Enable MFA and share your information

To enable MFA and share your identity information with NPDB:

1. On the NPDB website, select Sign in with a DBID and User ID.
2. Enter your DBID, user ID, and NPDB password, then select Continue.
3. On the Entity Registration Confirmation page, select Link to an MFA Service.
4. On the Select a Login Method page, select Sign In with ID.me.
5. Sign in and complete multi-factor authentication (MFA).
6. If required, follow the prompts to provide any additional information.
7. From the Authorize screen, review the information that HHS XMS will receive and then select Allow to consent to share that information with them.
8. Return to the NPDB on your organization's Entity Registration Confirmation page.

Creating a wallet for the first time?

If you have never created an ID.me Wallet, you need to:

• Create one using your personal email address
• Add your work email
• Verify your identity

Create an ID.me Wallet

To help ensure you always have access to your ID.me Wallet, create one using your personal email address, then add your work email.

To create a new wallet:

1. Go to ID.me My Wallet and select Create a wallet.
2. Enter your personal email address and a strong password, then select Create wallet. Learn how to create a strong password.
3. Follow the prompts to finish setting up your ID.me Wallet and to confirm ownership of your email.

Add your work email

To add your work email:

1. From My Wallet, select Profile, then in the Email section, select Add an email.

2. Enter your work email address. If you want to label this email address as your work email, check the box next to "Work."

3. Select Send confirmation. A confirmation message will be sent to your work email address.
   

   Tip: If you don’t receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email.
4. Select the link in the email to confirm this email address.
   

After you have confirmed the email, it displays in the “Profile” tab.

Enable MFA and share your information

To verify your identity:

1. On the NPDB website, select Sign in with a DBID and User ID.
2. Enter your DBID, user ID, and NPDB password, then select Continue.
3. On the Entity Registration Confirmation page, select Link to an MFA Service.
4. On the “Select a Login Method” page, select Sign In with ID.me.
5. Sign in and complete multi-factor authentication (MFA).
6. If required, follow the prompts to provide any additional information.
7. From the Authorize screen, review the information that HHS XMS will receive and then select Allow to consent to share that information with them.
8. Return to the NPDB on your organization's Entity Registration Confirmation page.

Verify your identity

To verify your identity:

1. Go to the NPDB website and select Sign in with your MFA account.
2. Enter your DBID, user ID, and NPDB password, then select Continue.
3. On the Select a Login Method page, select Sign in with ID.me.
4. Sign in and set-up your multi-factor authentication method. Follow the prompts to complete your MFA setup.
5. You will return to the NPDB on your organization’s Entity Registration Confirmation page, select Continue.
6. On the “Select an Option” page, select the link Verify your identity now. You will be directed to ID.me.
7. You may need to sign into your ID.me Wallet again and complete multi-factor authentication (MFA).
8. You can verify using one of these methods:
   • Self-Service: For step-by-step instructions, visit Verifying with Self-Service.
   • Video Call: For step-by-step instructions, visit Verifying with a short video call.
   • In Person: For step-by-step instructions, visit Verifying your identity in person.
9. From the Authorize screen, review the information that HHS XMS will receive, then select Allow to consent to share that information with them.
10. Return to the NPDB on your organization's Entity Registration Confirmation page.

Troubleshooting

Visit the articles below if you're having trouble.

• I can’t sign in to my ID.me Wallet
• Resetting your multi-factor authentication (MFA) method
• Troubleshooting multi-factor authentication (MFA)

Get help

Who you need to contact for help depends on if you completed the verification process or not. 

ID.me

ID.me can help if you have trouble with the identity verification process. Common issues include:

• Sign-in issues
• Rejected selfies
• Rejected identity documents

NPDB

Contact the NPDB's Customer Service Center if you need help to access your NPDB user account or submit a query or report.