The Beth Israel Lahey Health (BILH) works with ID.me to verify your identity for the recovery/password reset process. ID.me is certified against federal standards to provide secure login and identity verification. Your ID.me-verified identity helps businesses and government agencies ensure that the person logging in is really you and not someone pretending to be you.
This article explains how to set up your ID.me Wallet to use with BILH for work purposes.
Get started
Beth Israel Lahey Health requires that the work email address on your BILH account be on your ID.me Wallet.
How you begin depends on whether you already have an ID.me Wallet or need to create one for the first time. Select the appropriate tab below for step-by-step instructions.
Do not create another wallet if you already have one. Instead, you’ll need to:
- Add your work email
- Sign in to BILH and consent to share your verified identity information
Add your BILH email and share your information
To add your Beth Israel Lahey Health email and share your information:
- Go to the email you received from BILH, and select Verify with ID.me.
- Select Sign In with ID.me, then sign in and complete multi-factor authentication (MFA) if you set up MFA.
- You can set the email addresses on your wallet as personal or for work. If you haven't done this yet, a 'Quick Check' screen will prompt you after signing in:
- For each email address, choose whether it's personal, for work, or both, by checking the appropriate boxes. If a personal or work email is missing, you'll be prompted to add a new email. After entering the new email, select Continue. A confirmation message will be sent to the newly added email.
Tip: If you don’t receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email. - If you don’t have a work email address, check the boxes next to “Personal” and “Work”, then select Continue and go to step 5.
- If you’d like to add a different work email, visit Change your ID.me email address.
- For each email address, choose whether it's personal, for work, or both, by checking the appropriate boxes. If a personal or work email is missing, you'll be prompted to add a new email. After entering the new email, select Continue. A confirmation message will be sent to the newly added email.
- If you added a new work email, select the link to confirm the email. After you have confirmed the email, it displays in the “Profile” tab.
- To set your BILH email address as the primary address on your wallet, select the three dots next to the email and then select Set as primary.
- If required, follow the prompts to provide any additional information.
- From the Authorize screen, review the information that Beth Israel Lahey Health will receive and then select Allow to consent to share that information with them.
If you have never created an ID.me Wallet, you need to:
- Create one using your personal email address
- Add your BILH email
- Verify your identity
Note: If you live outside the United States, you’ll need to verify your identity on a video call. To learn how, visit Verifying if you live outside of the United States.
Create an ID.me Wallet
To help ensure you always have access to your ID.me Wallet, create it using your personal email address, then add your Beth Israel Lahey Health email.
To create a new wallet:
- Go to the email you received from BILH, and select Verify with ID.me.
- Enter your personal email address and a strong password, then select Create wallet. Learn how to create a strong password.
- Follow the prompts to finish setting up your ID.me Wallet and to confirm ownership of your email.
- On the “Quick Check” screen, review the email address(es) that displays:
- If the email that displays is your personal email, check the box next to “Personal”. You’ll be prompted to enter a work email, then select Continue. A confirmation message will be sent to the newly added email address.
Tip: If you don’t receive the email, check your spam folder. You can select Resend confirmation to send a new confirmation email.
- If you don’t have a work email address, check the boxes next to both “Personal” and “Work”, then select Continue and go to step 5.
- If the email that displays is your personal email, check the box next to “Personal”. You’ll be prompted to enter a work email, then select Continue. A confirmation message will be sent to the newly added email address.
- If you added a new work email, select the link to confirm the email. After you have confirmed the email, it displays in the “Profile” tab.
To set your Beth Israel Lahey Health email address as the primary address, select the three dots next to the email and then select Set as primary.
Self-Service
Upload a driver’s license, state ID, passport, or passport card and then take a selfie. This self-directed process guides you through each step on your screen, allowing you to complete your identity verification independently and at your own pace.
For steps to verify, visit Verifying your identity with Self-Service.
Video Call
Upload a government-issued photo ID, enter your personal information, then join a video call with a live agent. The agent then compares you to your identity document.
For steps to verify, visit Verifying with a short video call.
Get help
Who you need to contact for help depends on if you completed the verification process or not.
ID.me
ID.me can help if you have trouble with the identity verification process. Common issues include:
BILH
They can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:
- Confirm your verification was successful
- Confirm you shared your information with the organization
- Review our best practices and sample messages of how to request help from the organization you need to access.