ID.me has partnered with the California Employment Development Department (EDD) to help verify your identity for unemployment insurance (UI).
Self-Service — What you need
- Email address
- Social Security number
- Photo ID (Driver's License, Passport, Passport Card, or State ID)
- Mobile phone with camera or computer with a webcam
Tips and best practices for selecting and uploading acceptable identity documents.
Signing in to California EDD
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1. Visit the California EDD site and select Benefits Login from the header. |
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2. Sign in with an existing EDD account or select Register Now to create an account. |
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3. Select UI Online, then File New Claim. |
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4. Select Verify with ID.me and sign in to your ID.me account.If you've never set up an account with ID.me, select Create account to begin. Do not create more than one account . |
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Multi-factor Authentication
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If you are creating a new account, you will need to set up multi-factor authentication (MFA) to continue with your verification. For instructions on setting up MFA, select one of the following MFA methods: Once you have successfully set up MFA, continue to Verifying your identity. |
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Verify your identity with Self-Service
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Once you are signed in to your ID.me account, you can verify your identity with a video selfie, or over a video call with a live agent. Follow the steps to verify your identity with a video selfie. How do I verify my identity over a live video call? |
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1. Select Self-Service, then select Continue.Self-service is an automated process where you'll need your Government ID and a selfie. |
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2. Select the document type you want to upload.You can take a photo of the document with your smartphone or upload one from your computer. |
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3. Take and submit a video selfie.Your selfie will only be used to confirm that the person in the selfie matches your government ID. Your selfie and biometric data will be deleted within 24 hours of verification. |
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4. Enter your Social Security number. |
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5. Review and confirm that all of your information is accurate and select Yes.After ID.me verifies your identity you will receive a confirmation message as a way to protect you from fraud. |
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6. Select Allow and continue to finish your identity verification process.This step securely shares your identity information with EDD and enables you to access the EDD application for which you verified. |
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ID.me’s role in UI claims is limited to identity verification. For information on your UI claim status, eligibility, etc., contact California EDD. |
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Fraud alert for Californians
Scammers continue to prey upon those in need of assistance during this pandemic. California EDD has reported that individuals are impersonating California EDD and ID.me to get individuals to divulge their personal identifying information. Californians should be aware that EDD does not send representatives to homes and neither California EDD nor ID.me will contact individuals via social media and other websites.
- If EDD calls claimants, the caller ID may show “St of CAEDD” or the UI Customer Service number 1-800-300-5616 from 8:00 a.m. to 8:00 p.m.
- If individuals opted in for SMS text alerts, messages are sent from 510-74 or 918-06 to the phone number listed on the unemployment claim.
- For the latest developments involving benefit fraud, visit EDD’s new consolidated “Help Fight Fraud” webpage.