ID.me offers the available channels to support members verifying for Veterans Affairs. Select one of the options below to learn how to contact ID.me Support:
Submit a help ticket
To contact support:
- Go to the ID.me Contact page.
- Sign in to your ID.me account.
Note: To request help on behalf of someone else, select Can’t login or don’t have an account. In the form, enter the email address of the person who needs assistance. In the Do you have an ID.me account? dropdown, select No. Complete the rest of the form, ensuring you add as much detail to the description field.
- Complete the form using the dropdown menus provided and select Submit.
After we receive your request, you can review the status of your ticket at any point by signing in to your ID.me account. From your ID.me account dashboard, select Contact Support, then find your ticket under Active Requests.
Access live chat
To start a chat with our virtual assistant, Roy:
- Select the blue chat icon at the bottom right corner of this page to start the chat.
- Enter your information in the pop-up screen. Make sure you enter the email address associated with your ID.me account.
- Select Verifying for Veterans Affairs (VA) from the automated message.
- Select from the available option(s) to find the answer to your question.
If Roy is unable to answer your question, select Help to connect with a live ID.me agent.