ID.me offers the available channels to support members verifying for Veterans Affairs. Click one of the options below to learn how to contact ID.me Member Support:

Select one of the following:

Steps to submit a help ticket:

1. Click here to start a ticket. You may also start a ticket by: Scrolling to the bottom of this article and select "Submit a Request," OR Navigating to the top right corner of your screen and selecting "Contact Us."
2. Fill out the form with your information. Please enter the email address associated with your ID.me account.
3. Type a subject that describes your situation. Do your best to keep your response short. If you are experiencing an error, you can enter the error code number here. Our ticket system will suggest help articles based on your response. Please review the suggested articles before submitting your ticket.
4. Click the “How can we help you?” dropdown menu. Select "I Need Help Getting Verified" in the “How can we help you?” dropdown menu.
5. Click the “Where do you need to be verified?” dropdown menu. Select "Department of Veterans Affairs" so that the ID.me Member Support team knows you are trying to verify your identity with Veterans Affairs.
6. Click the “What part of the process are you in?” dropdown menu. Select the option that best describes your situation.
7. Add a description of the issue you’re running into. Be sure to include as many relevant details as possible.
8. Select the check box under "Verify Your Email" to confirm that the email you entered is your own.
9. Include relevant attachments. If you have a screenshot, video or file that adds context to your issue, please include it by clicking "Add file."
10. Click "Submit." An ID.me Member Support Representative will reach out to you via email to help resolve your issue.

Steps to access live chat:

1. Select the blue icon at the bottom right corner of this page to open Roy, the ID.me Chatbot.
2. Enter your email address and name in the pop-up screen. Please be sure to enter the email address associated with your ID.me account.
3. Select "VA.gov or AccessVA" from the automated message.
4. Select from the available option(s) to find the answer to your question.
5. If Roy is unable to answer your question, select "Help" to connect with a live ID.me agent.

Veterans Affairs - How do I contact ID.me Member Support?

Steps to submit a help ticket:

1. Click here to start a ticket.

2. Fill out the form with your information.

3. Type a subject that describes your situation.

4. Click the “How can we help you?” dropdown menu.

5. Click the “Where do you need to be verified?” dropdown menu.

6. Click the “What part of the process are you in?” dropdown menu.

7. Add a description of the issue you’re running into.

8. Select the check box under "Verify Your Email" to confirm that the email you entered is your own.

9. Include relevant attachments.

10. Click "Submit."

Steps to access live chat:

1. Select the blue icon at the bottom right corner of this page to open Roy, the ID.me Chatbot.

2. Enter your email address and name in the pop-up screen.

3. Select "VA.gov or AccessVA" from the automated message.

4. Select from the available option(s) to find the answer to your question.

5. If Roy is unable to answer your question, select "Help" to connect with a live ID.me agent.

Steps to submit a help ticket:

1. Click here to start a ticket.

2. Fill out the form with your information.

3. Type a subject that describes your situation.

4. Click the “How can we help you?” dropdown menu.

5. Click the “Where do you need to be verified?” dropdown menu.

6. Click the “What part of the process are you in?” dropdown menu.

7. Add a description of the issue you’re running into.

8. Select the check box under "Verify Your Email" to confirm that the email you entered is your own.

9. Include relevant attachments.

10. Click "Submit."

Steps to access live chat:

1. Select the blue icon at the bottom right corner of this page to open Roy, the ID.me Chatbot.

2. Enter your email address and name in the pop-up screen.

3. Select "VA.gov or AccessVA" from the automated message.

4. Select from the available option(s) to find the answer to your question.

5. If Roy is unable to answer your question, select "Help" to connect with a live ID.me agent.

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