FloridaCommerce works with IDMe to create a highly secure identity verification process that ensures you—and only you—will be able to access your benefits. IDMe does not approve unemployment claims or distribute funds to claimants. This article explains how to verify your identity for FloridaCommerce.

Sign in to FloridaCommerce

If you already have an IDMe Wallet, sign in:

1.  Visit FloridaCommerce  and sign in to your RECONNECT account.

2. At the prompt to verify your identity, select Continue. 

3. Sign in to IDMe with your user name and password. 

4. If required, follow the prompts to provide any additional information.

5. Review the information FloridaCommerce will receive select Allow to consent to share your information with them. 

I can’t sign in to my IDMe Wallet

• Changed your phone number? Visit I changed my phone number.
• Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
• Unsure of your sign-in issue? Visit I can’t sign in to my IDMe Wallet.

Verify for FloridaCommerce

If you’ve never had an IDMe Wallet, you’ll create one before verifying your identity. After you create it, you’ll choose how to verify:

• Self–Service: Upload your identity documents and a video selfie. This self-directed process usually takes 5-10 minutes and guides you through each step on your screen. For step-by-step instructions, visit Verifying your identity with Self-Service.
• Video Call: Upload your identity documents, enter your personal information, then join an IDMe Video Chat Agent on a video call. The agent will compare you to the document you uploaded. For step-by-step instructions, visit Verifying with a short video call.

After you verify

After you verify your identity:

1. Return to the FloridaCommerce and sign in to your RECONNECT account.
2. Sign in to IDMe with your user name and password. 
3. Review the information FloridaCommerce will receive select Allow to consent to share your information with them. 

Troubleshoot FloridaCommerce

“This IDMe account has been used to verify another account” error

After you verify your identity using IDMe and share your information with FloridaCommerce, you may see this error: “This IDMe account has been used to verify another account.”

This error message is from FloridaCommerce, indicating that you have more than one account. It’s not possible for IDMe to fix this issue. Since the error is coming from FloridaCommerce, you must send them an email or call 1-833-352-7759 for next steps. 

I am locked out of my FloridaCommerce account

If you have successfully verified your identity through IDMe but still have an error message regarding your claim, visit Unlocking your FloridaCommerce account.

Who to contact for help

IDMe

IDMe can help if you have trouble with your wallet or verifying your identity. Common issues include:

• Signing in
• Uploading documents or selfies
• Fixing rejected documents

FloridaCommerce

For questions about your UI claim status or eligibility, contact FloridaCommerce.