The Colorado Department of Labor and Employment (CDLE) works with ID.me to create a highly secure identity verification process that ensures you—and only you—will be able to apply for unemployment benefits.
ID.me’s role in this partnership is exclusively regarding identity verification. ID.me does not approve unemployment claims or distribute funds to claimants. This article explains how to verify with ID.me for Colorado’s MyUI+.
Get started
To begin the sign-in process, sign in to your MyUI+ account:
- Go to cdle.colorado.gov/myui-plus.
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Select Sign in with ID.me.
Already have an account?
Do not create another account if you already have one. Instead, sign in to share your information.
- Select Sign In with ID.me, then sign in with your ID.me account and complete multi-factor authentication (MFA).
- If required, follow the prompts to provide any additional information. Continue to the Verify your identity section for more information.
- From the Authorize screen, review the information your organization will receive, and then select Allow to consent to share that information with them.
Creating an account for the first time?
If you have never created an ID.me account, you need to follow these steps:
- From the Sign In to ID.me screen, select Create an ID.me account.
- Enter your personal email address and a strong password, then select Create account. Learn how to create a strong password.
- Follow the prompts to finish setting up your ID.me account and to confirm ownership of your email.
- Set up a multi-factor authentication (MFA) method.
After creating an account and securing it with MFA, follow the steps below to verify your identity.
Verify your identity
You can verify using self-service, which is a self-guided process, or with a live agent during a video call.
Verifying with Self-Service
- Most commonly used method to verify.
- It takes 5-10 minutes to complete.
For steps to verify, visit Verifying with Self-Service.
Verifying with a Video Call
If there is an issue verifying your identity using self-service, you may need to complete your verification by uploading additional documents and joining a video call. Wait times can vary, but you can schedule a video call appointment at a time that’s convenient for you.
You will need to have two primary documents or one primary document and one secondary document to complete the process.
You may need to provide additional documentation:
- To prove your Social Security number
- To prove your current address
- If your name has changed
You’ll need to present your original, physical documents on the video call.
Get help
Who you need to contact for help depends on if you completed the verification process or not.
ID.me
ID.me can help if you have trouble with the identity verification process. Common issues include:
Colorado
They can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting them:
- Confirm your verification was successful
- Confirm you shared your information with the organization
- Review our best practices and sample messages of how to request help from the organization you need to access.