The Colorado Department of Labor and Employment (CDLE) works with ID.me to create a highly secure identity verification process that ensures you—and only you—will be able to apply for unemployment benefits.
ID.me’s role in this partnership is exclusively regarding identity verification. ID.me does not approve unemployment claims or distribute funds to claimants. This article explains how to verify with ID.me for Colorado’s MyUI+.
Get started
To begin the sign-in process, sign in to your MyUI+ account:
- Go to cdle.colorado.gov/myui-plus.
-
Select Sign in with ID.me.
Already have an account?
Do not create another account if you already have one. Instead, sign in to share your information.
- Select Sign In with ID.me, then sign in with your ID.me account and complete multi-factor authentication (MFA).
- If required, follow the prompts to provide any additional information. Continue to the Verify your identity section for more information.
- From the Authorize screen, review the information your organization will receive, and then select Allow to consent to share that information with them.
Creating an account for the first time?
If you have never created an ID.me account, you need to follow these steps:
- From the Sign In to ID.me screen, select Create an ID.me account.
- Enter your personal email address and a strong password, then select Create account. Learn how to create a strong password.
- Follow the prompts to finish setting up your ID.me account and to confirm ownership of your email.
- Set up a multi-factor authentication (MFA) method.
After creating an account and securing it with MFA, follow the steps below to verify your identity.
Verify your identity
You can verify using self-service, which is a self-guided process, or with a live agent during a video call.
Self-Service
Upload a driver’s license, state ID, passport, or passport card and then take a selfie.
This self-directed process guides you through each step on your screen, allowing you to complete your identity verification independently and at your own pace.
For steps to verify, visit Verifying with Self-Service.
Video Call
Upload a government-issued photo ID, enter your personal information, then join a video call with a live agent. The agent then compares you to your identity document.
For steps to verify, visit Verifying with a Short Video Call.
In-Person
With in-person verification, you’ll book your appointment online, then go in-person to verify your identity.
For steps to verify, visit Verifying your identity in-person.
Get help
Who you need to contact for help depends on if you completed the verification process or not.
ID.me
ID.me can help if you have trouble with the identity verification process. Common issues include:
Colorado
CDLE can best help with questions and next steps after you complete the verification process. You will need to contact CDLE/UI for questions regarding:
- The status of your unemployment claim after you have passed ID screening
- Benefit payments and overpayments
- Program integrity holds
- Questions about your 1099
- Determinations and questionnaires from CDLE
If you can’t complete your ID.me verification and need to file a new claim, please call CDLE at (303) 318-9000 (Denver-metro area) or (800) 388-5515 (Outside Denver-metro area) to file your claim by phone.
Please visit the Colorado Department of Labor and Employment’s Unemployment Insurance Division contact us webpage if you have additional questions.