The Colorado Department of Labor and Employment (CDLE) works with ID.me to create a highly secure identity verification process that ensures you—and only you—will be able to apply for unemployment benefits. This article explains how to verify with ID.me for Colorado’s MyUI+.

Log in to MyUI+ with ID.me

If you already have an ID.me Wallet, sign in:

1. Go to cdle.colorado.gov/myui-plus.
2. Select Log Into MyUI+.
3. Select Sign in with ID.me.
4. Follow the prompts to sign in.  
5. From the Authorize screen, review the information that CDLE will receive and then select Allow to consent to share that information with them. Otherwise, follow the prompts to verify your identity.

I can’t sign in to my ID.me Wallet

• Changed your phone number? Visit I changed my phone number.
• Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
• Unsure of your sign-in issue? Visit I can’t sign in to my ID.me Wallet.

Verify for CDLE with ID.me

If you’ve never had an ID.me Wallet, you’ll create an one before verifying your identity. After you create your wallet, you’ll choose how to verify:

• Self–Service: Upload your identity documents and a video selfie. This self-directed process usually takes 5-10 minutes and guides you through each step on your screen. For step-by-step instructions, visit Verifying your identity with Self-Service.
• Video Call: Upload your identity documents, enter your personal information, then join an ID.me Video Chat Agent on a video call. The agent will compare you to the document you uploaded. For step-by-step instructions, visit Verifying with a short video call.
• In Person: Book an appointment and bring your identity documents and 'Registration Code' to an Identity Network Location at your scheduled time. If you choose the walk-in option, you can visit at your convenience. For step-by-step instructions, visit Verifying your identity in person.

Who to contact for help with ID.me

ID.me

ID.me can help if you have trouble with your wallet or verifying your identity. Common issues include:

• Signing in
• Uploading documents or selfies
• Fixing rejected documents

CDLE

• CDLE can best help with questions and next steps after you complete the verification process. You will need to contact CDLE/UI for questions regarding: 
• The status of your unemployment claim after you have passed ID screening
• Benefit payments and overpayments
• Program integrity holds
• Questions about your 1099
• Determinations and questionnaires from CDLE

If you can’t complete your ID.me verification and need to file a new claim, please call CDLE at (303) 318-9000 (Denver-metro area) or (800) 388-5515 (Outside Denver-metro area) to file your claim by phone. 

Please visit the Colorado Department of Labor and Employment’s Unemployment Insurance Division contact us website if you have additional questions.