Treasury Department and ID.me

The U.S. Department of Treasury works with ID.me to provide identity verification to access your online benefits and services. To access select Treasury online services or benefits, you will need to verify your identity with ID.me. This will help the Treasury make sure you are you—and not someone pretending to be you.

ID.me’s next-generation identity platform meets the highest federal standards for online identity proofing and authentication. This article explains how to verify for the Treasury Department using ID.me.

What you’ll need to verify

To verify your identity, you’ll need:

• Smartphone with a camera and internet access
• Driver's license, state ID, passport, or passport card. You can use Native American or Tribal documents as a form of evidence for identity verification.
• Laptop or computer, if you don’t have a smartphone

1. Sign in or create your ID.me account

To verify your identity for the Treasury Department using self-service:

1. Go to the Treasury application you’d like to use and select Verify with ID.me.
2. Sign in or create an ID.me account.
   • If you have an ID.me account, select Sign in with ID.me, then sign in to your account and complete MFA.
   • If you don’t have an ID.me account, select Create an ID.me account.
3. Confirm your email address. For more information, visit Confirming your email address.
4. Set up multi-factor authentication (MFA) to further protect your account. For step-by-step instructions for setting up MFA, select one of the following MFA methods:
   • Text Message or Phone Call
   • Push Notification
   • Code Generator

2. Verify your identity

After you’re signed in to your ID.me account, verify your identity:

1. 1. Select the government ID you want to upload. Learn how to take photos of your documents.
      
      If you choose to take a photo with your mobile phone, enter your phone number. ID.me sends you a text message with a link to your mobile phone to take photos of your identity document. Select the link and follow the instructions.
      
   2. After submitting photos of your document, take a selfie.
      
      Note: You may be asked to take a video selfie depending on the Treasury application you're trying to access.
      
      
   3. Follow the prompts to enter your information, including your Social Security number.
      
   4. Review and confirm all your information is accurate, then select Yes.
   5. Select Allow and continue to finish your identity verification process. This securely shares your identity information with the Treasury.

You can now return to the Treasury application and sign in with ID.me.

Verifying on a video call

If you’re not able to verify your identity using self-service, you may be directed to meet with an ID.me Video Chat Agent on a video call.

Video Chat Agents are trained identity specialists employed by ID.me to help verify your identity. When verifying your identity on a video call, you may be asked to upload photos of your identity documents and show the physical copies to an ID.me Video Chat Agent.

You may need to show either two primary documents or one primary document and two secondary documents and proof of a Social Security number. Your wait time for a Video Chat Agent may vary, but you can schedule a video call appointment at a time that’s convenient for you.

After you’re verified

If you verified over a video call with a Video Chat Agent, follow these instructions to continue your application process:

1. Go to the Treasury application you are trying to access.
2. Sign in with your ID.me account with your email address and password.
3. Select Allow and continue to share your identity information with the Department of Treasury.

You can now login to your ID.me account to view which organizations you have verified your identity for at any time.

Who to contact for support

Who you need to contact for help depends on if you completed the verification process or not.

ID.me

ID.me can help if you have trouble with the identity verification process. Common issues include:

• Account sign-in issues
• Uploading identification documents or selfies
• Fixing documents that were rejected

Treasury Department

The partner you verify for can best help with questions and next steps after you complete the verification process. For example, you may have questions about benefits or services you verified for. Before contacting the partner:

1. Confirm your verification was successful
2. Confirm you shared your information with the partner
3. Review our best practices and sample messages of how to request help from ID.me partners