ID.me’s role in this partnership is exclusively regarding identity verification. ID.me does not process requests for health records.
- How do I verify my identity for DC Health?
- Do I need to verify my identity to access my COVID-19 Digital Vaccine Record?
- What does ID.me do for DC Health?
Managing my account
- How do I create an ID.me account?
- How do I update my ID.me profile?
- How do I reset my ID.me password?
- How do I confirm my email address?
- How do I change the email address in my ID.me account?
- How do I close / delete my ID.me account?
- How can I solve common technical issues?
- What is multi-factor authentication?
- What is a Primary or Secondary Identity Document?
- Why weren’t my documents approved?
- How do I unlock my account?