First Advantage (formerly Sterling) works with ID.me to verify candidates as part of their employment background check. The role of ID.me is exclusively regarding identity verification; ID.me does not conduct background checks. This article explains how to verify your identity for First Advantage.
Sign in to First Advantage with ID.me
If you already have an ID.me Wallet, sign in:
- From the identity verification email you received from First Advantage, select Click here to begin.
- When prompted, select the ID.me button.
- Follow the prompts to sign in.
- If required, follow the prompts to provide any additional information.
- From the Authorize screen, review the information that First Advantage will receive and then select Allow to consent to share that information with them. Otherwise, follow the prompts to verify your identity.
I can’t sign in to my ID.me Wallet
- Changed your phone number? Visit I changed my phone number.
- Have trouble with MFA? Visit Resetting your multi-factor authentication (MFA) method.
- Unsure of your sign-in issue? Visit I can’t sign in to my ID.me Wallet.
Verify your identity for First Advantage
If you don’t already have an ID.me Wallet, you’ll create one before verifying your identity.
- To see which documents you’ll need, visit Documents you need to verify your identity with ID.me.
- For step-by-step instructions to verify, visit Verifying with KBA-R.
After you verify
After you’re verified, go back to First Advantage and sign in. On the Authorize screen, review the information the organization will receive and select Allow to consent to share the information and access the application.
Who to contact for help
ID.me
ID.me can help if you have trouble with your wallet or verifying your identity. Common issues include:
- Signing in
- Having multiple wallets
- Uploading documents or selfies
- Fixing rejected documents
First Advantage
First Advantage can help with questions or next steps after you finish verifying. For more info, visit their FAQ page or call (888) 889-5248.